Desktop Analyst I

JOB SUMMARY

The Desktop Analyst I responsibilities include system analysis for determination of appropriate hardware, software or application functionality changes resulting from user support. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual provides remote and in-person, hands-on help at the desktop level.

The Desktop Analyst I will provide support to the Development team in matters of testing and project management. The position involves working with both business leads and technology teams to facilitate a successful development cycle.

Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

MAJOR DUTIES & RESPONSIBILITIES

• Prioritize and resolve end user requests. Provide hands-on assistance in providing appropriate hardware, software and troubleshooting.
• Oversee the installation and configuration of new systems & software based upon the role of the team member.
• Assist with onsite inventory management at Dane Street’s offices. Ensure that it is kept under secure conditions at all times, and available for reassignment and/or business continuity.
• Work closely with client IT contacts to help troubleshoot any issues that have arisen that impact the client base from being able to utilize Dane Street’s services.
• Engage with the entire IT team and other departments, as necessary, to complete security questionnaires that are driven by client requests and provided by the sales team.
• Train the system’s end users and update instruction manuals when required.
• The use of Technical Writing skills to draft Business Specifications for development projects.
• Conduct software QA Testing with the use of Agile Methodology skills.

Other duties & special projects, as assigned and based on business needs.

EDUCATION/CREDENTIALS:

An Associate’s Degree or Bachelor’s Degree is preferred.

JOB RELEVANT EXPERIENCE:

Experience with Apple computer systems and/or Google Apps is preferred.

Business experience in a healthcare and/or insurance setting is preferred.

JOB RELATED SKILLS/COMPETENCIES:

Present exceptional communication skills with a clear understanding of company business lines. The ability

to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and

typing skills are essential.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and

computer work.

WORK FROM HOME TECHNICAL REQUIREMENTS:

Supply and support their own internet services.

Maintaining an uninterrupted internet connection is a requirement of all work from home position.

This job description is subject to change at any time.

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace. 

ABOUT DANE STREET:

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.