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Account Executive, Community Manager

Assembly is an integrated agency providing purpose-built communications to Microsoft – bringing strategy, creative, research, social and digital, and influencer marketing together to drive tangible business results and advance Microsoft’s mission to empower every person and organization on the planet to achieve more.


Assembly Media, Inc., an Edelman company, is seeking a Community Manager to join our growing digital team, supporting a leading global technology brand—Microsoft. This is an exciting opportunity for a creative, social-first communicator who thrives on fast-moving trends, loves engaging with online communities, and understands how to spark meaningful conversations.


As a core member of our team, you’ll bring a sharp eye for social trends, cultural moments, and real-time opportunities that keep our client connected to what matters now. You’ll partner closely with client and internal teams on content creation, social engagement, and insights-driven strategy that delivers impact across TikTok, Instagram, Threads, LinkedIn, YouTube, and more.


If you’re someone who instinctively runs to the comments section and believes social media is where brands come to life—let’s connect.


Who You Are

You’re a dynamic and agile storyteller who thrives in the fast-paced, ever-evolving world of social media. You have a pulse on culture, an instinct for engagement, and the ability to write sharp, on-brand copy that moves people to action. You collaborate with ease, stay cool under pressure, and always have your finger on the “what’s next.”


What You’ll Do

· Engage with audiences across TikTok, Instagram, Threads, LinkedIn, YouTube, and other platforms—proactively and responsively

· Write and edit copy for posts and community interactions, consistently representing the brand’s voice and tone

· Surface trends, social insights, and engagement opportunities in real time

· Contribute to brainstorms and quick-turn campaigns, bringing a social-first mindset to the table

· Partner with strategy and analytics to inform recommendations based on community behavior and platform trends

· Maintain and update editorial calendars and content trackers

· Identify risks and opportunities across platforms and escalate as needed

· Strengthen processes and workflows for community management, moderation, and client reporting

· Build strong client relationships through thoughtful communication, insights, and trusted counsel


Basic Qualifications:
  • 1–2 years of professional experience in social media, community management, or related communications roles
  • Bachelor’s degree in communications, journalism, marketing, or a related field—or equivalent work experience


Preferred Qualifications:
  • Experience engaging on behalf of brands across core platforms including TikTok, Instagram, Threads, LinkedIn, and YouTube
  • Strong writing and editorial skills with a clear understanding of tone, brevity, and audience nuance
  • Deep interest in digital culture and the ever-changing social media landscape
  • Exceptional attention to detail, time management, and organization
  • Comfortable navigating client conversations and supporting real-time response moments
  • Familiarity with social media tools and platform-native analytics
  • Knowledge of influencer culture and tastemakers across platforms
  • Experience working with Microsoft or on social media for large tech brands is a plus
  • Experience supporting live events or real-time brand engagement activations is a bonus


$50,000 - $70,000 a year

#LI-KEB1


An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.


Edelman offers a wide range of benefits: medical and dental insurance, vision, 401K, life insurance, disability insurance, paid time off, travel assistance and wellness programing. 


Assembly is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply. 

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What You Should Know About Account Executive, Community Manager, Daniel J Edelman Holdings

At Assembly Media, Inc., an Edelman company, we are thrilled to open the doors for an enthusiastic Account Executive, Community Manager. This unique position allows you to ignite conversations on behalf of Microsoft, one of the world’s leading technology brands. If you're a creative, social-first communicator who thrives in the fast-paced world of social media, this role is just for you! Your day-to-day will revolve around engaging with audiences on platforms like TikTok, Instagram, LinkedIn, and YouTube, driving meaningful engagement and representing the brand’s voice with your sharp writing skills. You’ll be actively spotting trends and cultural moments, not just observing but responding to them in real-time—because we know the digital landscape moves fast! Collaborating closely with both client and internal teams, you'll be responsible for creating sound social strategies that have a positive impact and also aid in managing our editorial content. Your knack for connecting with communities and identifying opportunities will help shape our client's narratives, ensuring that they always resonate with what matters. If you love the thrill of comments sections and can turn digital engagement into actionable insights, we would love to hear from you. Join us in creating impactful conversations that can empower everyone to achieve more in a brand-new way!

Frequently Asked Questions (FAQs) for Account Executive, Community Manager Role at Daniel J Edelman Holdings
What are the key responsibilities of the Account Executive, Community Manager at Assembly?

As an Account Executive, Community Manager at Assembly, you will engage with audiences across various platforms, create compelling content that aligns with the brand’s voice, track trends, manage editorial calendars, and collaborate on social strategies. You're not just managing; you're actively shaping conversations and driving engagement.

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What qualifications are required for the Account Executive, Community Manager role at Assembly?

To qualify for the Account Executive, Community Manager position at Assembly, you should have 1-2 years of experience in social media or community management along with a bachelor’s degree in communications or a related field. Your writing skills, proficiency in navigating client communications, and familiarity with social media tools will be vital.

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What platforms will the Account Executive, Community Manager be working on at Assembly?

In the role of Account Executive, Community Manager at Assembly, you will work on key platforms including TikTok, Instagram, Threads, LinkedIn, and YouTube. Your role requires embracing the nuances of each platform to create captivating and on-brand content that engages audiences effectively.

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What kind of company culture can someone expect at Assembly for the Account Executive, Community Manager role?

At Assembly, we pride ourselves on a culture that values diversity, creativity, and collaboration. As an Account Executive, Community Manager, you’ll be part of a fast-paced, innovative team that encourages thought leadership and exploration in social engagement for a prestigious client like Microsoft.

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What are the salary and benefits for the Account Executive, Community Manager position at Assembly?

The salary for the Account Executive, Community Manager position at Assembly falls between $50,000 - $70,000 annually. Along with competitive pay, enjoy a comprehensive benefits package including medical and dental coverage, 401K options, paid time off, and wellness programs to support your work-life balance.

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Common Interview Questions for Account Executive, Community Manager
How do you stay updated with social media trends as an Account Executive, Community Manager?

As a candidate for Account Executive, Community Manager, it's crucial to showcase your proactive methods for staying informed, such as following industry leaders, subscribing to relevant newsletters, and actively participating in social media communities that discuss emerging trends.

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Can you provide an example of how you've engaged a community on social media?

An effective response could involve describing a specific campaign or incident where you utilized community insights to foster engagement. Highlight the metrics and feedback that demonstrated your success in connecting with the audience and enhancing the brand's voice.

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What strategies do you use for content creation in the role of a Community Manager?

Discuss your content creation process, including how you gather insights, brainstorm ideas, and collaborate with team members. Provide examples of content types you’ve created for different platforms that resonated with the audience.

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How do you measure success in community engagement efforts?

Explain the key performance indicators (KPIs) you track, such as engagement rates, audience growth, and sentiment analysis. Share how you analyze data to improve future engagement efforts.

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What challenges have you faced in community management and how did you overcome them?

A strong answer will pinpoint specific challenges, whether related to negative feedback or low engagement, and detail the strategies you employed to turn those situations around, showcasing adaptability and creativity.

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Describe how you manage client communications in this role.

You should address the importance of clear, timely communication and how you ensure transparency. Share examples of how you carefully navigate client expectations and deliverables in high-pressure situations.

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What role does SEO play in your community management strategies?

Highlight your understanding of SEO principles and how they influence content visibility and community engagement. Emphasize the importance of keyword research and audience insights in developing optimized content.

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How do you approach crisis management on social media?

Discuss a structured approach to crisis management, emphasizing the need for a rapid response, thorough understanding of the issue, and the importance of maintaining brand tone while addressing concerns.

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Why do you want to work as an Account Executive, Community Manager for Assembly?

Share your passion for social media and brand storytelling. Describe how Assembly's values align with your career goals and your enthusiasm for contributing to Microsoft's mission through community engagement.

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How do you envision the future of community management in social media?

Articulate your insights on evolving social media trends, emphasizing how technology, audience behavior, and new platforms will shape community management practices. Showcase your forward-thinking attitude toward connecting communities.

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Founded in 1952 and headquartered in Chicago, IL, Edelman is a public relations and marketing consultancy firm. The company offers B2B marketing, branding, business transformations, digital transformation and media relations services.

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Full-time, remote
DATE POSTED
April 3, 2025

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