Portuguese Customer Success Manager

Skills

• Bilingual in Portuguese and English
• Strong communication and presentation skills
• Project management abilities
• Goal-orientated and self-motivated

Responsibilities

• Manage a portfolio of 30-60 existing Darktrace customers
• Conduct business reviews and health checks on deployments
• Identify and negotiate upsell and cross-sell opportunities
• Ensure customers are set up for success and facilitate renewals
• Analyze customer engagement to assess risk and action plans
• Manage customer escalations to resolution

Benefits