Job details

Portuguese Customer Success Manager

Darktrace is a global leader in cyber security AI, seeking a passionate Customer Success Manager for their Brazil accounts, responsible for managing and driving customer relationships to enhance renewals and advocacy.

Skills

Bilingual in Portuguese and English
Strong communication and presentation skills
Project management abilities
Goal-orientated and self-motivated

Responsibilities

Manage a portfolio of 30-60 existing Darktrace customers
Conduct business reviews and health checks on deployments
Identify and negotiate upsell and cross-sell opportunities
Ensure customers are set up for success and facilitate renewals
Analyze customer engagement to assess risk and action plans
Manage customer escalations to resolution

Benefits

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By Darktrace

Our mission? To free the world of cyber disruption. Darktrace's Cyber AI Loop is built on continuous feedback and a deep, interconnected understanding of each customer's enterprise, preventing, detecting and responding to threats before they cause...

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DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE