Renewals Manager

Job Overview:
At Darktrace, as a Renewals Manager, you will be responsible for exceeding our customer retention targets across our accounts within the western region of the US. You will partner with the regional sales and customer success teams, to ensure that our customers are seeing the full value of the software, leading to a successful renewal. This specific hire will be covering our SMB customers. 

This is a hands on, individual contributor role that is quota carrying.

This role is hybrid based out of the local office, attending a minimum of 2 days a week.

You may also need to travel, nationally and regionally, to visit clients. 

Responsibilities:

• Working across multiples teams to secure renewals and close upsell opportunities within assigned territories,
• Forecasting and delivering against substantial retention targets,
• Managing negotiations with both customers and partners and will also take the lead in resolving service delivery, support of account issues effecting the renewal.

Locations: Seattle, San Francisco, Los Angeles, Austin (must be located near one of these offices)

Candidate requirements:

The successful candidate will likely have strong experience in account management, with a focus on renewals in a SaaS organisation. We will be interested to explore your track record and approach to renewals as part of the interview process. Darktrace works with the world’s largest organisations, so you must be able to show experience of working with C-Level executives at multinational organisations. It's likely that your skills will also include:

• Minimum of 4 years of renewals/account management experience in a SaaS environment 
• Excellent communication skills and an ambitious approach
• The ability to work collaboratively with other sales teams to achieve your goals
• Confidence when speaking with C-level executives within the customers organisation
• Experience of pricing and contact negotiation.

Benefits:

• 100% medical, dental and vision insurance, plus dependents
• Paid parental leave
• Pet insurance
• Life insurance
• Commuter benefits
• 401(k)

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