VP Customer Success, Enterprise - AMS

VP Customer Success, Enterprise (Americas): preferred locations - New York / Los Angeles / Denver / San Francisco / Austin / Reston / Atlanta / Chicago

Key Duties & Responsibilities: 

• Responsible for driving usage, adoption, renewal, and expansion of Darktrace products, and ultimately growing ARR. 
• Responsible for forecasting and delivering against retention targets to achieve annual renewal and growth budgets. 
• Lead and inspire a team of CSMs, providing guidance, mentorship, and performance management; Responsible for hiring activity across territory.  
• Collaborate closely with the sales team to identify opportunities for upselling and cross-selling. 
• Work cross-functionally to develop, plan, and implement new strategies to enable our rapidly growing customer success team, drive regional direction and improve customer experience. 

Qualifications & Experience:  

• You have 10+ years of sales or customer success experience, with a proven track record of managing customer relationships and driving renewals.  
• You have 5+ years of management experience, preferably 2+ year managing managers; Proven track record of driving operational excellence through confident leadership, strategic prioritisation, and empathetic people management. 
• Exceptional communication, negotiation, and presentation skills. 
• You lead effectively in a highly dynamic and fast-paced environment. 
• Strong technical and commercial acumen is a must. 
• Bachelor’s degree from an accredited university. 
• You are passionate and enthusiastic about Cybersecurity, Customers and Darktrace. Cybersecurity knowledge is a plus. 

Benefits

• 100% medical, dental and vision insurance, plus dependents
• Paid parental leave
• Pet insurance
• Life insurance
• Commuter benefits

#LI-Hybrid