Job details

Data Analyst

EchoStar Corporation (NASDAQ: SATS) is a premier global provider of satellite communication solutions. Headquartered in Englewood, Colo., and conducting business around the globe, EchoStar is a pioneer in communications technologies through its Hughes Network Systems and EchoStar Satellite Services business segments. For more information, visit

echostar.com

. Follow

@EchoStar

on Twitter.

EchoStar has an exciting opportunity for a Data Analyst (Network Operations Specialist) in our Network Operations department at our Hughes Network Systems division. This position will be located at our headquarters in Germantown, MD.

Responsibilities:

Support and implement change management policies.
Audit change cases for completeness and adherence to policy.
Mentor change requesters to ensure issues with change cases are corrected and that the project/change is ready for production deployment.
Conduct change board meetings; input disposition of cases.
Prepare and track customer communication letters to customers and help manage the change schedule.
Proactively identify issues with changes and procedures.
Analyze and derive meaningful metrics and measurements from tickets, maintenance windows, and resource data.
Create and report on operational metrics. This includes workforce metrics, trends with performance metrics, and other assigned topics using Tableau.
Establish a rapport with end user community to improve services for the customer.
Interact with executive management during lock down periods.
Use existing or new technologies to solve process problems.
Review and develop processes and procedures to improve operational proficiencies.
Perform other duties as assigned by manager.

Basic Requirements:

Bachelor's degree in Business, Data Science or combination of education and experience
1+ years of experience in process analysis or combination of education and experience.
1+ years of experience with Tableau to present data and create dashboards
Salesforce experience preferred, but knowledge of any ticketing system required

Preferred Qualifications:

Business-related Bachelor’s Degree or equivalent work experience
ITIL Certification preferred
Experience with Cisco Unified Intelligence Center for ACD reporting
Experience with elastic for data analysis
Programming skills in Java and Go
Proficient in use of Microsoft Office Suite
Excellent written and verbal communication skills
Knowledge of industry best practices for quality and continuous process improvement
Strong attention to detail skills
Quick learner must have initiative and be able to work independently as well as in a team environment.
Must be able to change priorities quickly and multi-tasking is expected.
Must be flexible to perform duties such as technical writing, training, analysis, and other tasks assigned to the Operational Support team.
Self-motivated and independent.

Will be eligible for discretionary bonus, with funding based on company performance.

#LI-EM1

EchoStar is committed to offering a comprehensive and competitive benefits package. Our programs are designed to provide you with the ability to customize your benefits to best meet the needs of you and your family. Our philosophy for these programs is to support and encourage healthy living and wellness. Our benefits package covers it all–from healthcare savings plans to education assistance and more!

Financial: 401(k) retirement savings plan with company match; employee stock purchase plan; profit-sharing; company-paid life insurance, AD&D and disability
Work-Life Balance: Paid Time Off (PTO), company-paid holidays, health and wellness events, exercise and sports facilities (locations may vary)
Employee Incentives: Tuition reimbursement, employee referral program, year round employee events and community programs, discounts on Dish Network and HughesNet
Health: Medical, Dental, Vision, Employee Assistance Program (EAP), Health Savings Account (HSA) with opportunities to earn employer contributions; Health Care, Dependent Care and Transportation Flexible Spending Accounts (FSA)

EchoStar and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. U.S. Persons or those able to obtain and maintain U.S. government security clearances may be required for certain positions. EEO is the law.

By EchoStar

Our Mission: Deliver innovative products and services that power global communication, commerce and entertainment. Our Vision: EchoStar’s global vision is to shape the future of communication technology with innovative solutions.

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INDUSTRY

Cable, Internet & Telephone Providers

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Englewood, CO

DATE POSTED

July 23, 2023