Data Center Build Services Technician

BGIS is looking for a Data Center Build Services Technician to join the team, Remote, US .

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Data Center Build Services Technician is responsible for performing hardware diagnostics, configuration of servers and network equipment. The Data Center Build Services Technician will manage daily workload and assignments based on priority.

RESPONSIBILITIES

• Perform hardware diagnostics and validation
• Install and configure servers and network equipment properly based on provided specifications
• Responsible for provisioning and imaging of all non-cloud assets
• Work with the team to decommission assets and perform online data eradication
• Perform DNS additions and modifications
• Work with the customer to perform offline data eradication, automation, and tools development
• Responsible for troubleshooting on site assets as well as remote assets
• Provide hardware upgrade support and basic network server builds
• Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required
• Manage daily workload out of a ticket queue based on priority and assignment by supervisors
• Responsibilities may require working evenings and weekends, sometimes with little advanced notice (minimal)
• Work on several tickets simultaneously to support the highest priority efforts and needs of the data center.

*Other duties as assigned.

REQUIRED EDUCATION, KNOWLEDGE, and ABILITIES

• Bachelor’s Degree in computer science or engineering or equivalent experience
• 3-5 years’ experience as a systems admin, network admin, or level II support in a data center or high-volume support role
• Proven knowledge of server and equipment configurations and troubleshooting procedures
• Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.
• Ability to effectively communicate with customers, technicians and vendors.
• Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution.
• Experience working with hardware from multiple vendors.
• Experience working within a ticketing system: Remedy, ServiceNow, etc.
• Strong attention to detail and extremely well-organized with the proven ability to understand multiple different hardware specifications.
• Demonstrated passion for excellence with respect to data center operations and equipment
• Experience working in a team environment to provide support and excellent customer service
• Must have great interpersonal skills and communication skills

Physical Demands and Work Environment

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

Visit us online at https://www.bgis.com/us/careers/ for more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

The salary range for this non-exempt position in the US is $32-40 an hour.

A candidate’s salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.

BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.

Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value.

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