Data Entry Specialist - Hybrid

At Spear, our mission is to help dentists and their teams pursue and achieve “Great Dentistry.” Spear drives dental practice growth by advancing our clients clinical skills, improving their practice management capabilities and enhancing the patient experience by leveraging both our deep dental expertise and our technology forward solutions. We offer holistic solutions that include a full learning management system, a practice consulting service supported by a robust analytics platform and industry experts, and patient engagement tools that complement the normal workflows within a dental practice. In addition, we deliver live, collaborative education led by the brightest clinical and business minds in dentistry through virtual seminars and events, as well as through hands on learning opportunities at our state-of-the-art campus in scenic North Scottsdale. Discover how you can join our diverse and talented team and make an impact at one of the most dynamic companies in Arizona.

The Data Entry Specialist will provide highly organized, efficient support to the Customer Success teams as clients move through their Spear journey. You will own the renewal process while working closely with Customer Success Managers. With a strong attention to detail and desire to provide world-class service, this role will have a big impact within the team!

Responsibilities:

• Manage Renewal Process and Order Entry with high accuracy and attention to detail
• Clearly communicate with the Customer Success Managers (CSMs) to understand which customers are ready for renewal processing
• Actively engage with the assigned CSMs to identify unique customer requirements and uncover roadblocks to ensure on-time or early renewals
• Clearly communicate any at-risk accounts and know when to escalate appropriately
• Manage the various touchpoints required to properly complete the renewal process
• Handle all follow-up communication/tasks that arise in the renewal process
• Be aware of and master pricing and process changes, fully understanding the renewal process for every product
• Become a subject matter expert in systems such as Netsuite, Strike Deck, Hubspot, RingCentral, etc. and execute at a high level within each
• Handle all order entry for campus workshops, Master and SPS workshops and seminar requests

• 2+ years’ experience in a data entry or administrative role within an organization of similar size and scope as Spear
• Experience with NetSuite, Strike Deck, Jira a plus
• High level of comfort working with technology

What Spear Offers

As the leader in our industry, we rely on the creativity and expertise of our people to deliver the best for our clients. In return, we invest in our employees by offering a diverse suite of benefits. We believe in offering choice and flexibility to keep our employees and their families healthy and happy today forward.

• Great Work/Life Balance - Unlimited time off program along with paid time off for volunteering. We also have shorter meetings times and Core Hours to help support a healthy work life balance for employees in all time zones!
• Comprehensive Health & Wellness Benefits - Medical (including your pets!), Dental, & Vision benefits and a 401k with a generous match. We also offer Maternity & Paternity Leave. Additional benefits include Mental Health Day, and the Maven Maternity & Health Joy apps.
• Company Sponsored Events - Think costume contests, annual Wellness Day, May the 4th be with you, Friday afternoon "Get Giphy With It", team builders, and 5k’s!
• Career Development Pathways - Career development through continuous coaching, training, and on the job learning along with a quarterly review process.
• STRIVE Program - Our peer recognition program that helps us celebrate one another's efforts and accomplishments. We like to recognize and reward the most amazing coworkers around!
• DE&I - We care about each other and have our Spear Collective groups to support this to ensure everyone feels a strong sense of belonging.
• Transparent Communication - We believe in a collaborative and trustworthy workplace with monthly Company Wide All Hands Meetings and weekly 1:1's. We also send out weekly Office Vibe surveys to all employees for insights and feedback - we listen so we can make positive changes!

Spear Education deeply values diversity and what it brings to our communities and our organization.

Everyone is welcomed here, regardless of how you look, your physical abilities, where you come from, when you were born, what you believe in, how you identify, who you love, how you think, and whether or not you have served.

We seek to create a culture where each person feels heard, supported and engaged in a positive, empathetic way.

We are allies in, and advocates for, our shared humanity.

All your information will be kept confidential according to EEO guidelines.