Data Product Manager
Our Mission
Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We're 15 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission:
Zocdoc is seeking a Data Product Manager to join a centralized team that creates and maintains a robust analytics layer to power Zocdoc's business intelligence tools and enables the business to answer questions quickly, consistently, and reliably. You will identify data problems and use cases across the org and build data products that drive all critical analysis and decision-making across the organization.
You'll enjoy this role if you are…
- Excited about building data products that drive value & push the whole company forward
- Passionate about solving complex problems using data, analytics, stakeholder knowledge and intuition to identify creative solutions
- A leader who enjoys inspiring, supporting and influencing their teams to do their best work
- Exceptional at identifying high value initiatives and providing direction to teams.
- A strong collaborator who enjoys being the bridge between departments and teams.
- Passionate about building fully scalable data solutions with the latest technologies.
Your day to day is includes…
- Identifying problems and building requirements, acceptance criteria, and priorities for analytics platform user experiences.
- Collaborating with internal users across all business functions: Product, Embedded Analysts, Sales, Finance, Marketing, Engineering and Business/Commercial Operations to define KPIs & metrics that data product needs to provide.
- Collaborating with Analytics Engineering and Data Engineering team to prioritize Data products' development
- Communicating and managing expectations across a diverse set of partners; mediate and cultivate partnerships and collaboration.
- Developing, owning, and overseeing execution of the data product roadmap and agile ceremonies.
- Promoting and allowing data to expand within the company by producing high-quality data products and self-serve artifacts.
- Enabling data consumers to efficiently answer critical questions and get accurate insights with trusted and sanctioned data sets.
- Being an advocate for data governance, security, privacy, quality, cost, and retention.
You'll be successful in this role if you have…
- Around 2 years of experience as a Product Manager building internal products and tools, especially around data/analytics.
- Ability to write SQL, especially within cloud-based data warehouses like Snowflake.
- Experience applying software engineering best practices to analytics (e.g., testing, agile/scrum, and release best practices).
- Experience managing the administration and/or adoption of a data visualization tool and data catalog (e.g., Looker, Collibra) OR comparable internal tool.
- Proactive, self-motivated, and can work independently with strong organizational and time management skills.
- Good communications skills across all levels of stakeholders (business & technical).
- An ability to break down and explain complex technical concepts to business end-users, and business context/concepts to technical teams/developers.
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- L&D offerings + a free LinkedIn learning account
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
NYC Base Salary Range
About us
Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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By
Zocdoc
Our mission is to give power to the patient. We believe there’s no better way to help you have the great healthcare experience you expect and deserve.
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