Data Scientist, Customer Journey - Hybrid

At Spear, our mission is to help dentists and their teams pursue and achieve “Great Dentistry.” Spear drives dental practice growth by advancing our clients clinical skills, improving their practice management capabilities and enhancing the patient experience by leveraging both our deep dental expertise and our technology forward solutions. We offer holistic solutions that include a full learning management system, a practice consulting service supported by a robust analytics platform and industry experts, and patient engagement tools that complement the normal workflows within a dental practice. In addition, we deliver live, collaborative education led by the brightest clinical and business minds in dentistry through virtual seminars and events, as well as through hands on learning opportunities at our state-of-the-art campus in scenic North Scottsdale. Discover how you can join our diverse and talented team and make an impact at one of the most dynamic companies in Arizona.

As a Data Scientist, you will be an integral part of our diverse team, contributing to our inclusive culture and playing a significant role in shaping the future of dental education through data-driven insights and strategies.

Your mission is to leverage data analytics and statistical modeling to drive business growth, optimize decision-making, and enhance the customer journey. By analyzing large data sets, uncovering valuable insights, and applying advanced data-driven techniques, you will play a crucial role in increasing sales and revenue, reducing churn, and providing strategic support across various teams.

Responsibilities:

• Mine and analyze large data sets to identify opportunities for optimization and improvement in the customer journey, with a strong focus on increasing sales and revenue, decreasing churn, and enhancing the overall customer experience.
• Utilize data analysis and predictive modeling techniques to optimize customer experiences, identify potential churn risks, and implement targeted retention strategies.
• Collaborate with product development teams and stakeholders to translate data insights into actionable recommendations for improving product offerings, driving customer adoption, and revenue growth.
• Work closely with leadership teams to develop data-driven strategies that align with company objectives and drive organizational growth.
• Collaborate with marketing and sales teams to develop data-driven strategies for lead generation, conversion optimization, and targeted marketing campaigns.
• Apply machine learning techniques to optimize ad targeting, pricing strategies, and upselling/cross-selling opportunities, ultimately driving increased sales and revenue.
• Collaborate with customer success and Spear Practice Solutions (SPS) teams to develop data-driven approaches for enhancing customer satisfaction, engagement, and reducing churn.
• Stay updated with the latest advancements and trends in data analytics, statistical modeling, and machine learning techniques, and apply them effectively to improve data-driven decision-making across the organization.

• Bachelor's degree in Economics, Data Science, Statistics, or a related field. Master's degree is preferred.
• Strong programming skills with proven experience in data analysis, statistical modeling, and predictive modeling techniques.
• Familiarity with experimental design and A/B testing methodologies.
• Experience with machine learning techniques and their application in driving sales growth and customer satisfaction is a plus.

What Spear Offers

As the leader in our industry, we rely on the creativity and expertise of our people to deliver the best for our clients. In return, we invest in our employees by offering a diverse suite of benefits. We believe in offering choice and flexibility to keep our employees and their families healthy and happy today forward.

• Great Work/Life Balance - Unlimited time off program along with paid time off for volunteering. We also have shorter meetings times and Core Hours to help support a healthy work life balance for employees in all time zones!
• Comprehensive Health & Wellness Benefits - Medical (including your pets!), Dental, & Vision benefits and a 401k with a generous match. We also offer Maternity & Paternity Leave. Additional benefits include Mental Health Day, and the Maven Maternity & Health Joy apps.
• Company Sponsored Events - Think costume contests, annual Wellness Day, May the 4th be with you, Friday afternoon "Get Giphy With It", team builders, and 5k’s!
• Career Development Pathways - Career development through continuous coaching, training, and on the job learning along with a quarterly review process.
• STRIVE Program - Our peer recognition program that helps us celebrate one another's efforts and accomplishments. We like to recognize and reward the most amazing coworkers around!
• DE&I - We care about each other and have our Spear Collective groups to support this to ensure everyone feels a strong sense of belonging.
• Transparent Communication - We believe in a collaborative and trustworthy workplace with monthly Company Wide All Hands Meetings and weekly 1:1's. We also send out weekly Office Vibe surveys to all employees for insights and feedback - we listen so we can make positive changes!

Spear Education deeply values diversity and what it brings to our communities and our organization.

Everyone is welcomed here, regardless of how you look, your physical abilities, where you come from, when you were born, what you believe in, how you identify, who you love, how you think, and whether or not you have served.

We seek to create a culture where each person feels heard, supported and engaged in a positive, empathetic way.

We are allies in, and advocates for, our shared humanity.

All your information will be kept confidential according to EEO guidelines.