Database Administrator (Non Profit)

Job Title: Salesforce Database Administrator
Reports To: Chief Development Officer
Office Location: Pleasant Hill, CA

Special Olympics Northern California's (SONC) mission is to create an inclusive community where people with and without disabilities can make connections, develop healthy lifestyles, achieve success, and experience the joy of sports.

Position Summary:
The Salesforce Database Administrator will perform data management supporting the Development department with updating records from various revenue sources, including donations from: Donor Advise Funds, corporate and individual giving, events, and fundraising activities. Daily tasks will include downloading reports, data entry, data hygiene, and updating records. Employee will assist with establishing and implementing procedures for correctly entering data; pulling records and reports for activities; and ensuring the integrity of the data in our organizational CRM. Position is part of the implementation team for any new apps that will integrate with Salesforce that affect the development department. Responsible for developing a training program and conducting training to teach staff ongoing Salesforce functions and best practices, as well as train on any new software.

Responsibilities/ Essential Functions:

• Process financial gifts made to Special Olympics Northern California by individual, foundation, and corporate contributors.
• Ensure correct syncing from other systems into Salesforce, such as the peer-to-peer fundraising and online auction platform.
• Maintain Campaigns, their relationships to online tools, and to one another.
• Work with IT to streamline input forms and create workflows for Development.
• Run reports and build dashboards for Development staff as requested.
• Keep the membership team up to date and trained on all aspects tracked in Salesforce related to maintaining excellent customer service with donors.
• Work with the CFO on cross-referencing batch reports from the Finance department with data in Salesforce
• Assist with on-site registration for events as needed.
• Assist with the policies and procedures for the creation of new records and existing records in an accurate and consistent way that upholds existing business rules.
• Assist with the maintenance of Salesforce to serve the needs of the Development and Finance departments.
• Assist and provide support and training to development staff as they utilize Salesforce in their daily work.
• Respond to internal and external inquiries regarding data contained in the database and research and resolve problems.
• Assist staff with searches, running reports, and performing extractions of data.
• Write and ensure that documentation is consistently up to date as related to Standard Operating Procedures that define the setup and configuration of all development organizational database(s).
• Coordinate and perform standard housekeeping duties in relation to the organizational database to ensure that the database is always up to date and well maintained.
• Work effectively with others in a team-based environment to accomplish the organization’s goals and to identify and resolve problems.
• Serve as a member of the Development department, working in conjunction with the IT and Finance departments.

Qualifications, Skills & Experiences:

• BS Degree in Computer Science, Math, Business, or related discipline.
• At least three years’ experience in an equivalent position.
• Technical skills/ experience needed include: o Strong experience with Salesforce (preferably NPSP) and a must in Report/Dashboard development and data hygiene. o SQL (SaaS Azure environment). o Spreadsheet tools such as Microsoft Excel, SharePoint, and Power BI. o Experience with the Google Docs environment. o Data visualization software; UpMetrics is a plus. o Mathematical and statistical skills.
• Experience working with a non-profit organization.
• Project management experience.
• Provide end-user training and orientation on systems.
• Above average communications skills, both oral and written.
• Comfortable learning and using new software programs.
• Ability to develop and maintain effective working relationships.
• Ability to manage one’s time effectively – to prioritize and to complete diverse assignments concurrently when working on a deadline.
• Ability to work independently.
• Flexibility - managing competing demands and adapting to changes in the work environment.
• Commitment to excellence.
• Other duties as assigned.

Benefits include, but are not limited to: Medical, Dental, Vision, 403(b) retirement plan, life and long-term disability insurance, vacation, sick and personal days, federal holidays, and a paid winter break.

This position allows for a hybrid work environment.

Special Olympics Northern California is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender identity, gender expression, sexual orientation, age, national origin, or disabilities. Auxiliary aids and services are available upon request to individuals with disabilities; please let us know if you need accommodation for the interview process. We encourage applications from all qualified candidates, including those with diverse backgrounds.

Job Type: Full-time

Pay: From $31.25 per hour

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Pleasant Hill, CA 94523