Database Operations Manager
We are looking for a dynamic Manager to join Global Managed Services and manage Database Operations team. In this role, you'll be responsible for managing group of database administrators and developers in multiple regions to drive customer deliverables, internal projects to improve margin and increase team’s efficiency, and ensure database infrastructure is highly secured and performing optimally.
To be a successful DBOps Manager, you should have thorough knowledge and hands on experience in various relational databases with an aptitude to gain thorough knowledge of underlying products they support. Ultimately, an outstanding DBOps manager should excel at influencing and motivating the team, lead by example and provide necessary support to meet the desired goals.
Duties & Responsibilities
- Oversee Database Administrators in North America, Europe, and Asia Pacific regions.
- Ensure proactive performance/space reviews are done regularly for optimal database health.
- Be top of ongoing issues and customer projects.
- Provide technical support to team members as needed.
- Responsible for incident/change and problem management
- Develop and maintain backup/recovery procedures.
- Ensure databases are secure and oversee SOC Audits.
- Drive team’s efficiency with automation and process improvements.
- Drive technology improvements with a futuristic vision.
- Develop and grow the team members.
- Review, develop, maintain policies, procedures, and runbooks.
- Attend weekly resource planning meetings and participate in scoping discussions for new projects.
- Work closely with other technical managers, program managers, customer support and engineering.
- Work closely with R&D on upcoming product releases and NPI process.
Job Competencies
Adaptability
Adapts to change quickly, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs, direction and new challenges.
Creativity/Innovation
Generates new ideas, supports change, encourages innovation, solves problems creatively.
Knowledge
Understands and exhibits a working knowledge of own duties and responsibilities, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
Leadership
Leads through change and adversity, exhibits honesty, builds consensus when appropriate, motivates and encourages others. Demonstrates a strong vision for the future and helps others see beyond a narrow focus and how they fit into the big picture.
Managing Technology
Has an awareness of the constant changing environment of technology to maintain company’s competitive advantage. Researches, recommends, and adopts effective technologies.
Quality
Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of problems, owns/acts on quality problems.
Teamwork
Meets all team deadlines and responsibilities, listens to others and values opinions, shares knowledge, helps co-workers to meet goals, makes the most of individual strengths, welcomes newcomers, promotes a team atmosphere, and actively seeks out perspectives different from your own to get to the best solutions.
Leveling Criteria
The following is a listing of preferred educational, experience, and certification requirements. An equivalent combination of education, experience, and training may be used to satisfy the preferred requirements for the job.
Knowledge
MS SQL and Oracle Database experience
Has deep expertise in area of specialization
Resolves complex issues in creative and effective ways
Applies technical skills to a wide range of advanced technical issues
Job Complexity
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results
Interaction
Deals with internal and external contacts to identify issues and resolve problems
Networks with key contacts outside own area of expertise
Supervision
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Contribution
Analyzes customer needs and identifies opportunities to meet them
Creates new procedures and processes to drive desired results.
Coordinates activities of others and/or leads project teams
Impact
Impacts customer service, operational results, and financial performance of the functional area.
Experience
Min of 10+ years of experience in database development, administration, and 5+ years of experience as manager.
Education
Bachelor's degree in related field or equivalent experience.
Physical Demands and Work Environment
This is a typical office job, with no special physical requirements or unusual work environment.
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.
By
Itron
Itron is dedicated to creating a more resourceful world. We believe that the way energy and water are managed will define this century. By working with our customers to ensure their success, we can improve the quality of life, ensure the safety an...
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