Project and Operations Manager

Job Overview
Accelera IT is seeking a driven and organized Project & Operations Manager to lead the execution of internal and client-facing IT projects and ensure smooth day-to-day service delivery. This role reports directly to the CEO and plays a key role in improving processes, coordinating teams, and helping us deliver high-quality results. The ideal candidate has experience in managed IT services or project-based service environments and thrives in a fast-paced, process-driven culture.

Responsibilities

• Manage and coordinate internal and client-facing IT projects from scoping to completion
• Break down goals into clear milestones, timelines, and resource plans
• Ensure all projects, tickets, and tasks are properly aligned, up to date, and executed on time and within budget
• Track client SLA performance and ensure service levels are consistently met or exceeded
• Monitor technician workloads, project health, and resource allocation
• Ensure all project activities are tracked in Autotask (our PSA platform)
• Collaborate across teams to improve workflows and project handoffs
• Implement strategies to improve operational efficiency and consistency
• Identify and resolve bottlenecks in project execution and service delivery
• Drive accountability through task tracking, follow-ups, and reporting
• Report regularly to the CEO on progress, risks, and team performance
• Maintain alignment with internal standards and documentation practices

Skills

• 3–5 years of experience in project or operations management (MSP or IT services preferred)
• Proficiency with Autotask, IT Glue, or similar PSA/documentation tools
• Strong leadership and organizational skills
• Excellent written and verbal communication
• Ability to manage multiple projects and deadlines simultaneously
• Problem-solving mindset with strong follow-through
• Familiarity with project KPIs, SLA tracking, resource planning, and team coordination
• Experience working in a distributed or multi-location environment is a plus
• PMP or similar certification is a bonus, not required

About Us
Accelera IT is a fast-growing Managed IT Services Provider (MSP) serving small and mid-sized businesses across multiple states. We specialize in delivering high-value technology services that include IT support, cybersecurity, compliance, automation, and cloud solutions. Our mission is to align IT strategy with business success by providing exceptional service, building strong partnerships, and empowering our clients with modern, secure, and efficient technology environments.

At Accelera IT, we value transparency, accountability, and continuous improvement. We’re building a company where results matter, people are empowered, and leadership is hands-on in driving growth and client success.

Job Type: Full-time

Pay: $74,863.00 - $82,750.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote