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Munich - Tech Support Specialist (M/F/D)

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YOUR JOB:

Are you passionate about delivering the best customer experience? Do you know how to navigate complex products and strive to become the go-to expert? Are you a tech-savvy problem solver eager to take on a hands-on role where you'll learn, build, and automate processes? Then, join DataGuard’s Team!

LET’S PROTECT THE PEOPLE BEHIND THE DATA:

We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 250 team members worldwide and offices in Munich, Berlin, London, Vienna and Stockholm, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOU'LL BE DOING:

You troubleshoot and resolve client issues when the platform does not function as expected
You build trust with clients by providing clear communication and timely solutions
You escalate complex issues to Product & Engineering teams and advocate for customer needs
You analyse and improve workflows by identifying manual or repetitive tasks
You create and update documentation to streamline processes and enhance the customer experience
You handle client calls in German and communicate effectively with internal teams in English
You navigate complex product suites and provide expert guidance to business clients
You work with Salesforce, SQL, Python, Bash, or IT networking to diagnose and resolve technical issues
You optimize processes, automate repetitive tasks, and drive continuous improvement

WHAT YOU'LL GET IN RETURN:

Supported by a personal training budget and bi-annual feedback cycles, your development is at the forefront, helping you push your talents and climb the career ladder swiftly
Be part of a diverse, international, English-speaking company with experienced professionals by your side, dedicated to guiding your career growth and future success
Experience true autonomy with the freedom to make an impact, learn by doing, and find your path—where trial and error are embraced as part of the journey
An EGYM Wellpass membership for your physical well-being, monthly financial support for local transportation needs, internet subsidy, and relocation assistance
DataGuard Flex Policy to strike the perfect balance between in-person collaboration, home office, or working from anywhere in the world
Regularly organized company events, our annual off-site "Spike week," year-end celebrations, collaborative on-site sessions and team lunches

WHAT YOU’LL NEED TO STRIVE IN YOUR NEW POSITION:

1–3 years of experience in technical support, customer success, or a similar client-facing role, ideally within a SaaS or technology-driven company
Comfortable working in a fast-paced, evolving environment with a focus on continuous improvement
Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues
A proactive problem-solver with a keen eye for process optimization and automation.
Experience working with B2B clients and understanding their unique needs and challenges
Proficiency in tools such as Salesforce, SQL, Python, Bash, or IT networking
Ability to collaborate with cross-functional teams, including Product and Engineering, to advocate for customer needs
Excellent communication skills in German (B2+) for client interactions and English (B1/2+) for internal collaboration

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:

No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!

Average salary estimate

$60000 / YEARLY (est.)

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$50000K

$70000K

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What You Should Know About Munich - Tech Support Specialist (M/F/D), Dataguard

Are you ready to take your technical support skills to the next level? Join DataGuard as a Tech Support Specialist in Munich! If you have a passion for delivering exceptional customer experiences, enjoy navigating complex products, and see yourself as the go-to expert for troubleshooting technical issues, this is the perfect role for you. At DataGuard, a rapidly growing security and compliance tech company, you'll be part of a dedicated team that protects the people behind the data. With over 250 talented professionals across international offices, we cater to more than 4,000 global customers, helping them swiftly achieve certification and maintain robust risk postures. In this hands-on position, your days will be filled with troubleshooting client issues, building trust through clear communication, and advocating for customer needs to our Product & Engineering teams. You will also analyze workflows, optimize processes using tools like Salesforce, SQL, and Python, and improve the overall customer experience. Plus, you're not just getting a job—enjoy significant personal development opportunities through training budgets and feedback cycles, a focus on autonomy to make your mark, and benefits that support your well-being. If you're excited about learning, building, and automating processes while collaborating with cross-functional teams, DataGuard is waiting for you! Dive into the world of cybersecurity with us and help us handle the evolving challenges in the tech landscape.

Frequently Asked Questions (FAQs) for Munich - Tech Support Specialist (M/F/D) Role at Dataguard

What responsibilities can I expect as a Tech Support Specialist at DataGuard?

As a Tech Support Specialist at DataGuard, you will engage directly with clients to troubleshoot and resolve issues when the platform does not function as anticipated. Your primary responsibility will involve building trust through effective communication and providing timely solutions, while you also have the chance to escalate complex problems to the Product & Engineering teams. You will analyze existing workflows, documenting improvements that enhance the customer experience and utilizing tools such as Salesforce and SQL to diagnose technical challenges.