Munich - Tech Support Specialist (M/F/D)

YOUR JOB:

Are you passionate about delivering the best customer experience? Do you know how to navigate complex products and strive to become the go-to expert? Are you a tech-savvy problem solver eager to take on a hands-on role where you'll learn, build, and automate processes? Then, join DataGuard’s Team!

LET’S PROTECT THE PEOPLE BEHIND THE DATA:

We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 250 team members worldwide and offices in Munich, Berlin, London, Vienna and Stockholm, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOU'LL BE DOING:

• You troubleshoot and resolve client issues when the platform does not function as expected

• You build trust with clients by providing clear communication and timely solutions

• You escalate complex issues to Product & Engineering teams and advocate for customer needs

• You analyse and improve workflows by identifying manual or repetitive tasks

• You create and update documentation to streamline processes and enhance the customer experience

• You handle client calls in German and communicate effectively with internal teams in English

• You navigate complex product suites and provide expert guidance to business clients

• You work with Salesforce, SQL, Python, Bash, or IT networking to diagnose and resolve technical issues

• You optimize processes, automate repetitive tasks, and drive continuous improvement

WHAT YOU'LL GET IN RETURN:

• Supported by a personal training budget and bi-annual feedback cycles, your development is at the forefront, helping you push your talents and climb the career ladder swiftly

• Be part of a diverse, international, English-speaking company with experienced professionals by your side, dedicated to guiding your career growth and future success

• Experience true autonomy with the freedom to make an impact, learn by doing, and find your path—where trial and error are embraced as part of the journey

• An EGYM Wellpass membership for your physical well-being, monthly financial support for local transportation needs, internet subsidy, and relocation assistance

• DataGuard Flex Policy to strike the perfect balance between in-person collaboration, home office, or working from anywhere in the world

• Regularly organized company events, our annual off-site "Spike week," year-end celebrations, collaborative on-site sessions and team lunches

WHAT YOU’LL NEED TO STRIVE IN YOUR NEW POSITION:

• 1–3 years of experience in technical support, customer success, or a similar client-facing role, ideally within a SaaS or technology-driven company

• Comfortable working in a fast-paced, evolving environment with a focus on continuous improvement

• Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues

• A proactive problem-solver with a keen eye for process optimization and automation.

• Experience working with B2B clients and understanding their unique needs and challenges

• Proficiency in tools such as Salesforce, SQL, Python, Bash, or IT networking

• Ability to collaborate with cross-functional teams, including Product and Engineering, to advocate for customer needs

• Excellent communication skills in German (B2+) for client interactions and English (B1/2+) for internal collaboration

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:

No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!