Technical Account Manager, West

Why Engineering at Dataiku? 

Dataiku’s on-premise, cloud, or SaaS-deployed platform connects many data science technologies,  and our technology stack reflects our commitment to quality and innovation. We integrate the best of data and AI tech, selecting tools that truly enhance our product. From the latest LLMs to our dedication to open source communities, you'll  work with a dynamic range of technologies and contribute to the collective knowledge of global tech innovators. You can find out even more about working in Engineering at Dataiku by taking a look here.

Technical Account Managers are highly experienced Architects who are comfortable with a very client facing role and who dedicate themselves to a small set of strategic clients (~3 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact

• Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan
• Manage milestones with Customer Success Manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks
• Centralize the technical information about clients and take part to the account strategy and with the other members of the account team
• Play an active role contributing to the growth and scalability of the Field Engineering team through robust documentation, continuous process optimization, and peers upskilling
• Work with Customer resources as a primary technical advisor, providing guidance and hands-on support on the following matters: Dataiku platform architecture (initial deployment, expansions), platform operations (upgrades), best practice related to Dataiku usage, security, data management, compute resources, ML-Ops, Monitoring, etc.
• Help clients troubleshoot the implementation of the product within their systems.
• Ensure that feature requests are effectively recorded and communicated to product and R&D
• Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku
• Support innovative approaches around Dataiku (edge computing, deep learning, advanced MLOps, for example)

What you'll need to be successful

• 7+ years of experience in a customer facing technical role
• Comfort and confidence in client-facing interactions
• Ability to work both pre and post sale
• Strong Linux system administration experience including networking
• Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM
• Hands-on experience with cloud based services like AWS, Azure and GCP
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
• Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting and tuning

What will make you stand out

• Experience with Python
• Some knowledge of Java, nice to have
• Some knowledge in ML Ops

What does the hiring process look like? #LI-Remote

Initial call with a member of our Technical Recruiting team

Video call with the the USA TAM Director

Technical Assessment to show your skills (Home Test)

Debrief of your Tech Assessment with TAM Team members

Final Interview with the Global VP of Field Engineering

#LI-Remote