Jr. Help Desk Administrator

Who we are

Datassential is a global food and beverage intelligence platform. By embracing billions of data points and AI, we offer a suite of innovative solutions that empower over 90% of the largest global brands in the food & beverage ecosystem to more effectively develop, market, and sell their products.

Datassential, headquartered in Chicago, USA, has gained momentum in global markets through its acquisition of CHD Expert (HQ: France) in 2022. Datassential recently received investment from New Mountain Capital and Endicott Capital, two top tier private equity firms. This significant milestone in our company’s journey enables us to accelerate our product roadmap and enhance our R&D efforts to deliver even more value-added features and solutions for our clients. 

Our global, remote-first team celebrates diverse backgrounds and new perspectives while cultivating expertise in all things food and beverage. Food brings people together, and there's room for everyone at Datassential's table.

The IT department ensures smooth operations across the organization by providing technical support. We assist employees with a range of issues, from basic troubleshooting to complex problems, and collaborate with teams like HR to manage onboarding and offboarding. Whether through remote or onsite support at our Chicago office, our goal is to deliver efficient and reliable solutions to maintain seamless technology operations.

What you will do

• Respond to helpdesk inquiries and resolve technical issues efficiently, including tasks like password resets, assigning licenses, and troubleshooting user access problems.
• Manage IT asset inventory, including computers and peripherals.
• Collaborate with HR on onboarding and offboarding processes.
• Administer and maintain company tools (e.g., Google Admin Console, JumpCloud, Atlassian Suite, Slack).
• Provide onsite support for office events as needed.

Why you should join us

• Develop hands-on skills with a wide array of IT tools and technologies.
• Gain experience working with cloud platforms, identity management, and secure IT operations.
• Contribute to major IT initiatives and help drive technology improvements across the company.
• Advance your technical career in a supportive environment with multiple career paths, including opportunities in both IT and software development, while encouraging continuous learning and growth.

Who You Are

• Passionate about customer service, solving technical issues, and providing clear and empathetic support to non-technical users.
• Attentive to detail with strong problem-solving skills, able to manage multiple tasks effectively and simultaneously.
• Thrive in a collaborative environment but also work well independently.
• Take initiative, communicate clearly, and adapt to varying technical skill levels.
• Ability to stay calm under pressure and troubleshoot effectively during high-priority incidents.

Required:

• 1-3 years of experience in IT helpdesk or technical support roles.
• Proficiency in managing Google Workspace and Atlassian Suite.
• Experience with issue tracking systems like JIRA Service Desk.
• Familiarity with both PC and Mac environments, including installation, management, and troubleshooting.
• Comfortable communicating with the company via Slack, email, video, and other methods.

Nice to have:

• Experience with cloud platforms such as AWS.
• Familiarity with IAM (Identity and Access Management) and SSO (Single Sign-On) technologies.
• Exposure to security tools such as 1Password and Crowdstrike.
• Experience in supporting Zoom rooms, printers, WiFi, etc.
• Experience creating guides and documentation to expand IT knowledge bases (e.g., Confluence) and support company-wide learning and efficiency.

• Competitive salary and annual bonus eligibility

• Affordable Medical, Dental, and Vision Insurance, including a no cost employee-only plan
• 401K with dollar-for-dollar company match up to 5%
• Unlimited PTO, recharge days, and Christmas through New Year break
• Remote Stipend (non-Chicago residents)
• Wellness Reimbursement or HQ Gym access

Our Table Welcomes All. We embrace diversity of both background and thought and foster an inclusive environment that extends an open landscape of opportunities to everyone. We invite each of us to simply be ourselves. We operate with respect and without judgment, celebrating both the power of the individual as well as our shared humanity.

The pay range for this role is $55,000- $65,000/ year. Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Datassential is an E-Verify employer.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact anjali.ambat@datassential.com