Customer Success Manager

About David Energy

David Energy is creating a new kind of power company. Traditional Retail Electricity Providers (REPs) are outdated, opaque, and painful for customers to engage with. We use software to monitor our customers' real-time energy usage, and we aggregate and analyze that data to maximize the value they get from their energy assets – batteries, EVs, HVAC systems and other distributed energy resources (DERs) via participation in energy markets. Our mission is to run the grid on clean energy 24/7.

Responsibilities

As a Customer Success Manager, you will be serving as our customers' trusted Energy Advisor. This includes ensuring that customers understand, respond to, and realize value from our product and services related to energy operations.

Responsibilities include:

• Managing relationships and serving as your segment’s primary touchpoint

• Hosting a seamless, successful and delightful end-to-end onboarding experience

• Connecting customer’s pain points with the value offerings of our product

• Resolving support questions or issues in a timely fashion

• Identifying growth opportunities through cross-selling products and expanding coverage

• Retaining existing customers and managing their renewal process

To be successful, this role will be required to:

• Understand customer pain points and experience to mitigate risk (churn) and grow revenue (expansion) within our book of business. 

• Share feedback, use cases, and testimonials proactively to inform our roadmap, product positioning, and develop partnership success stories.

• Collaborate with key cross-functional stakeholders internally to ensure a high-quality experience—from onboarding to billing to feature requests.
  

What We’re Looking For

• 4+ years experience in customer success, ideally in B2B SaaS

• Excellent written and verbal communication skills

• A passion for driving human-centric customer experiences and driving value

• Ability to identify gaps and opportunities that will promote business growth

• Experience driving process improvements for a small, but mighty team

• Energy experience a plus, or excitement to learn about new, exciting industry

Benefits

• Salary range: $80,000 – $110,000 plus equity

• Group medical, dental, and vision insurance

• Flexible vacation/DTO policy

• 401k

• Remote or Hybrid (NYC) office culture