Product Owner - Platform Common Services - job 1 of 2

As a Product Owner at Daxko, your primary responsibilities entail collaborating closely with the agile development team to drive successful product delivery. You'll voice customer needs through well-articulated user stories and manage the product backlog by prioritizing feature requests. Your role will also involve engaging in design discussions, leading release planning, and ensuring acceptance criteria are met.

To be a successful Product Owner at Daxko, you should possess a bachelor’s degree in a relevant field or equivalent experience. You’ll also need at least two years in product ownership or management roles, familiarity with agile methodologies, and the ability to translate market feedback into product requirements. Certifications in Agile or Scrum would be a plus!

Daxko is deeply committed to creating a diverse workforce, and this ethos permeates every role, including the Product Owner position. We believe that a variety of perspectives enhances our team's ability to innovate and succeed. Our policies promote inclusivity across all attributes such as gender, ethnicity, nationality, and thought. This diversity fuels our purpose and values.

At Daxko, our work culture promotes collaboration and support, especially for roles like the Product Owner. We value casual yet productive environments, where teamwork is emphasized. You will also enjoy benefits like a hybrid work model that encourages work-life balance, generous leave policies, and opportunities for personal and professional development.

As a Product Owner at Daxko, you can expect to work on a variety of impactful projects related to our Platform Common Services. This includes taking the helm on initiatives involving our API gateway and SMS messaging functionalities. You’ll collaborate on projects that directly contribute to improving the efficiency and effectiveness of health and wellness organizations worldwide.

Prioritizing the product backlog involves understanding customer needs, business goals, and technical constraints. As a Product Owner, I engage with stakeholders to gather feedback and assess the impact and effort of each item. I consider metrics such as user value, alignment with the product strategy, and urgency before making informed decisions on prioritization.

I have extensive experience working in agile environments, employing frameworks like Scrum and Kanban. I actively facilitate sprint planning sessions, daily stand-ups, and retrospective meetings, ensuring my team understands the goals and can address obstacles. My goal is to create a delivery process that is efficient and responsive to change.

To gather user stories effectively, I employ techniques like user interviews, surveys, and observing user behavior through analytics. Involve stakeholders early in the discussion to define clear requirements and use personas to ensure that everyone understands the target audience. Collaboration with UX teams can also provide valuable insights.

Handling conflicts requires clear communication and a collaborative approach. I encourage open dialogue where team members can express their views and look for common ground. It's important to focus on the project goals rather than individual perspectives, and I strive to foster a culture of respect and teamwork, which often helps in conflict resolution.

One notable tough decision was prioritizing features for an upcoming release when resources were limited. I had to analyze user feedback and business priorities carefully to determine which features would deliver the most value. Despite pushback from some stakeholders on deferring certain functionalities, I focused the team on the core improvements that would significantly enrich user experience.

When determining acceptance criteria, I consider what the user should experience, the functional aspects of the feature, and how to ensure it aligns with our business objectives. Collaborating with developers and stakeholders helps define these criteria, ensuring clarity and measurability that guides successful delivery.

Ensuring alignment begins with clear communication of the product vision to the development team. Regular check-ins, reviews, and planning sessions help reinforce this alignment. Providing context on why certain priorities matter allows developers to see the bigger picture and fosters a sense of ownership over their contributions.

I have extensive experience collaborating with Product Managers by participating in product vision formulation, roadmap creation, and backlog refinement. I value their insights and often work closely with them to translate customer needs into user stories that guide the development process effectively.

I assess risks through regular reviews of the development process, addressing potential obstacles proactively. Engaging the team in risk brainstorming sessions helps identify potential issues early on. Creating risk mitigations plans ensures we’re prepared to handle challenges should they arise during the development lifecycle.

To measure product success, I track key performance indicators (KPIs) such as user engagement, customer satisfaction scores, and feature adoption rates. These metrics reflect how well the product meets user needs and business goals. I regularly review these metrics with the team to inform future product decisions and improvements.