Dealer Services Specialist II

Job Description

This position works with customers and location operational groups to ensure that the auction runs smoothly both operationally and administratively. Works closely with the Field Sales team to ensure that customer expectations are met or exceeded. Promotes and educates customers on the various products and services provided by Manheim.

Job Responsibilities:

• Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved.
• Champions all auction day preparations (pre/post activities) related to in‐lane and online sales.
• Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim.
• Investigates, troubleshoots, and resolves customer problems and issues; serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service.
• Assist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner and escalate as necessary.
• Educate customers on Manheim services & products. Provide assistance and training in usage.
• Develop and strengthen relationships with dealers over the phone, online and at the Auction through planned contact and meetings, as well as feedback sessions regarding Auction and online use and services.
• Serve as initial contact for buyers and sellers.
• Solicit inventory and offer additional services to all clients.
• Work with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels.
• Coordinates with other departments to ensure that services are completed in a timely manner.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

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Qualifications

Minimum:

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
• OR 5 years’ experience in a related field strongly preferred. Previous experience in sales support role desired.
• Effective communication (written and verbal) and interpersonal skills are required.
• Excellent customer service and problem-solving skills are required.

Preferred:

• Ability to work in a high performance, fast-paced team environment.
• Solid computer skills, including ability to use Internet and MS Office effectively
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive tasks; manual dexterity.
• Vision abilities required include close, distance and depth perception

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person