Job details

Integration Specialist

Integration Specialist

The Integration Specialist is primarily responsible for setting up dealer integrations that facilitate incoming data feeds. This role is very detail-oriented and focuses on delivering an exceptional customer experience. The Integration Specialist acts with urgency and provides consistent and timely customer follow-up via email and phone, while effectively evolving and adapting to a consistently changing work environment.

Here is more of what you’ll get to do:

Receive, map, and parse client inventory files from 3rd parties
Respond to customer requests in a timely and positive manner
Communicating with 3rd parties on behalf of clients
Track work through Salesforce/CRM and regularly update cases with necessary details
Troubleshoot integration and data feed issues
Answer phone calls and use the telephone as the main communication channel with customers and 3rd parties
Complete work promptly and confirm client requests are met before resolving
Meet or exceed established department KPI expectations
Handle low-level escalations

You’ll thrive in this role if you have:

Previous customer service experience (2+ years preferred)
Experience/exposure to SQL / Relational Database
Strong technical knowledge base
Excellent written and verbal communication skills
Ability to effectively communicate with non-technical people
Clear speaking voice and phone abilities
Enjoys technical challenges and working to develop creative solutions
Preferred: Associate degree in computer/technology-related field
Experience with JSON, and ternary expressions (C#)
Microsoft SQL Management Studio Server experience
Salesforce / CRM (Customer Relationship Management) experience
Microsoft Suite experience
Comfortable working in a team and managing frequent interruptions
Familiar with reading technical / API documentation
Collaborating with other internal stakeholders and 3rd party companies

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

Who we are:

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Integration Specialist, Dealer Spike Belize

As an Integration Specialist at LeadVenture, you'll play a pivotal role in connecting systems and facilitating seamless data flows for dealerships. Your daily tasks will be focused on setting up and managing dealer integrations that streamline incoming data feeds, ensuring a top-notch customer experience. You'll be tasked with receiving, mapping, and parsing client inventory files from various third-party sources, showcasing your attention to detail and technical prowess. Your ability to respond promptly to customer inquiries—whether via email or phone—will be crucial, as effective communication is at the heart of this role. You'll also have opportunities to troubleshoot integration and data feed issues, acting as a liaison between clients and third parties to ensure that all requests are met efficiently. In this dynamic environment, you'll utilize tools like Salesforce or other CRM systems to track work and keep cases updated. A positive attitude and a knack for creative solutions will set you apart, as the role will often involve navigating technical challenges and collaborating with team members and stakeholders. If you have a head for technology and a passion for helping others, this position could be your perfect fit!

Frequently Asked Questions (FAQs) for Integration Specialist Role at Dealer Spike Belize

What qualifications do I need to become an Integration Specialist at LeadVenture?

To become an Integration Specialist at LeadVenture, candidates should bring previous customer service experience, preferably two years. A strong technical knowledge base, familiarity with SQL and relational databases, as well as experience using Salesforce or CRM tools will give you an edge. While a degree in a computer or technology-related field is preferred, we encourage applicants to apply even if they don’t fulfill every requirement, as we value a customer-centric mindset and problem-solving skills just as highly.