Dealer Support Admin Rep II

Purpose of Role

The Dealer Support Admin Rep II is responsible for the support of Channel partner customers and programs. Effectively resolving opportunities while nurturing relationships and protecting brand credibility.

Key Accountabilities Include

• Contribute to customer satisfaction and Yamaha’s brand strength
• Support achievement of monthly sales budget, resulting in a positive influence on the corporate bottom line
• Contribute to Channel Partner retention to maintain customer satisfaction and brand loyalty
• Support the value of loan procedures and auditing processes with focus on Department Metrics/Compliance
• Support the reduction of organizational risk by supporting dealer set up and contracts protocol
• Ensure resolution of requests

Primary Responsibilities Include

• Process request for adjustment and reporting for administrative programs
• Process Administrative Order Type transactions
• Process dealer set up and maintenance requests while working with internal and external stakeholders
• Process loan management transactions
• Support internal and external stakeholders’ inbound calls
• Support and processing of channel partner exclusive programs

Core Functional Competencies

• Brand Ambassador – Non marketing: Serve as a representative of the Yamaha brand
• Customer/Dealer Problem Resolution: Gather information towards appropriate solutions
• Data Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports that meet information needs and enable decision making
• Department Technology and Systems: Understand and can effectively use department technology and systems to perform work
• Product Knowledge – Operations: Possess detailed knowledge of Yamaha’s products and services

Core Behavioral Competencies

• Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
• Customer Focus
• Values Differences
• Action Oriented
• Communicates Effectively
• Self-awareness
• Being Resilient

Qualifications

Ideal

• Demonstrated success with order processing/data entry
• Proficient in Microsoft Office suite
• Salesforce experience
• ERP system experience
• Proficient with administrative procedures
• Experience working within a cross-functional, matrixed environment

Preferred

• Demonstrated success with DocuSign

Compensation

• Up to $25/hour

Here's What Our Partner (TargetCW Temp Agency) offers for full-time status:

• Comprehensive benefits package including medical, dental, and vision plans
• 401k retirement and 529 college savings plan
• Fitness center reimbursement
• Pet insurance discount
• Charitable match program
• various discounts

If this position struck a chord with you - please apply!