Delay of Service Coordinator

JOB SUMMARY: Answering the phones, routing calls to specific staff, completing and sending delays of services to Doctors and scanning them in Kinnser. Verifying SOC within 48 h of intake. Reporting any complaints to Administrator/DON daily. Inputs patients in system with FU information (admitted or non-admitted) for census purpose.

Duties and Responsibilities:

Duties of the DOS Clerk Services include, but may not be limited to:

• Receives new referrals from staffer (name and dob previously entered by staffer) and inputs ALL information in Kinnser to generate demographic documentation including orders and insurance plan.
• Generates DELAYS of services and sends them to order physician within 72 h of received.
• Scan ALL DELAYS of services and attach them to patients file.
• Call accepted referrals within 48 h of received to ensure service has been provided.
• Assure timely submission of all documentation related to his/her duties.
• Daily record in complaint book and submit any complaint to DON/Administrator via KMAIL for follow up.

Regulatory Requirements:

• Communication skills a Plus
• Strong computer skills, knowledge of Kinnser (can be trained)
• Attention to detail
• Planning and organizing
• Teamwork
• Customer service oriented
• Judgment

Language Skills:

•Able to communicate effectively in English, both verbally and in writing.

•Additional languages preferred

Physical Requirements:

The physical requirements of this position include lifting, prolonged sitting. The mental/sensory requirements include recall, reasoning, problem-solving, hearing, speaking clearly, writing legibly, keyboarding, reading and logical thinking. The environment's pace can vary from steady to a sometimes-fast pace requiring handling of multiple priorities, frequent, sometimes intense customer interactions.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Miramar, FL 33025: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person