Strategic Accounts - Partnerships Director

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Omnichannel Innovation

Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.

Unlocking Benefits

Our meticulously crafted solutions provide a multitude of benefits:

Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.

Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.

Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.

Dynamic Team and Values

Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.

Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.

Department Focus

As Global Success Architects at Deliverect—more than just a department—we are a team of highly skilled and experienced professionals driven by an unwavering passion for propelling global businesses to success in the digital age. How do we do it? By crafting and executing tailored solutions that not only enhance digital ordering experiences but also drive revenue growth and improve operational efficiencies on a multi-regional scale.

At the core of our approach is a simple mantra: customers first. We don't just work for our customers; we work with them, closely understanding their unique needs and challenges. This collaborative effort allows us to not only grasp their objectives but to intricately align our solutions with them.

Our collaboration extends beyond departmental lines. We work hand-in-hand with other teams at Deliverect as well as with our customers' teams, ensuring our solutions seamlessly integrate into their existing operations. Our commitment is to be more than a service provider; we strive to be a trusted partner, guiding our customers through the ever-changing digital landscape and helping them achieve their business goals. Welcome to a team that doesn't just manage accounts; we architect global success stories.

Your Impact

As a Partnership Director you will have a significant impact on Deliverect’s expansion in the US within the Strategic Accounts team which oversees the largest US accounts. The role will be a mix of strategy, partnerships, and product to position Deliverect as the SaaS technology frontrunner in this QSR segment. Your strategic partnership prowess will not only fuel revenue growth and market expansion but also lead to significant partner acquisition, cementing Deliverect's status as a global authority in order management solutions for the hospitality and e-commerce industries. Leverage partner networks, co-marketing campaigns, and strategic acquisitions to drive revenue growth, market expansion, and partner retention. Embark on exciting adventures, with up to 20% of your time dedicated to travel.

• Partnership Management:
• Manage a portfolio of strategic partners, ensuring partner satisfaction and retention.
• Collaborate with cross-functional teams to deliver exceptional partner & customer experiences.
• Provide strategic guidance and partner support throughout the sales cycle.
• Sales Lead Generation:
• Identify, qualify, and source large sales opportunities within strategic partners for the sales team.
• Develop and execute effective partnership tactics to penetrate target accounts.
• Proactively identify and pursue new opportunities within the QSR industry.
• Relationship Building:
• Build and maintain strong relationships with key stakeholders at strategic partners.
• Understand partner needs and pain points, and tailor solutions accordingly.
• Act as a trusted advisor to partners, providing strategic insights and recommendations.
• Sales Forecasting and Reporting:
• Accurately forecast sales and pipeline activity generated by partnership activities.
• Prepare regular reports and presentations.
• Analyse data to identify product trends and opportunities.
• Partnership co-marketing:
• Identify, budget, and co-organise co-marketing opportunities within strategic partners for the sales team.
• Identify and facilitate the organisation of such opportunities one-off or at the occasion of general conferences

• 10+ years of proven commercial partnership experience track record with the largest US QSR partners
• In-depth understanding of the B2B partnership landscape, including channel marketing, partner ecosystems, and relationship management.
• Strong strategic thinking and planning skills, with the ability to translate vision into actionable plans.
• Data-driven approach with the ability to analyse performance metrics and turn insights into actionable strategies.
• Excellent communication, interpersonal, and conflict resolution skills.
• Comfortable within regular travel and also at short notice when required

• This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto or New York office and 2 days of remote work. 

• In addition to the specific requirements outlined, candidates should thrive in a fast-paced environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organisation.

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.