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Senior Operations Manager- French Speaker

Deliveroo is transforming the way you shop and eat, connecting consumers, restaurants, shops, and riders. They are looking for a Senior Operations Manager to oversee daily operations and lead a team to improve performance across customer service metrics.

Skills

Customer service metrics understanding
Solid analytical skills
Excellent communication in English & French
CRM system knowledge
Action-oriented mindset

Responsibilities

Oversee care performance for European markets
Manage day-to-day performance of European service queues
Create business insights and KPIs for performance measurement
Lead performance improvement projects
Coach and mentor team members
Manage outsourced partners and performance
Present performance updates to stakeholders

Education

Degree in Business or related field preferred

Benefits

Healthcare benefits
Generous annual leave
Parental leave
Pensions
Support for charitable causes

To read the complete job description, please click on the ‘Apply’ button

Deliveroo Glassdoor Company Review

3.8

Deliveroo DE&I Review

4.0

CEO of Deliveroo

Will Shu

Approve of CEO

To create the best food delivery experience in the world.

MATCH

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BENEFITS & PERKS

Performance Bonus

Paid Holidays

FUNDING

DEPARTMENTS

SENIORITY LEVEL REQUIREMENT

INDUSTRY

Internet & Web Services

TEAM SIZE

LOCATION

Hybrid, based in London, United Kingdom

SALARY RANGE

$60,000/yr - $80,000/yr

EMPLOYMENT TYPE

Full-time, hybrid

DATE POSTED

October 22, 2024

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