Delivery Analyst

NBBJ is a design and architecture firm, led by ideas and a culture of collaboration. With offices around the globe, the diverse perspectives of your future colleagues and clients will inspire and challenge you to be extraordinary. Innovation and creativity are at the heart of our work: creating spaces and experiences that better connect people to each other as they live, learn, and work in their communities. We partner with pioneers like Amazon, The Bill and Melinda Gates Foundation, and Massachusetts General Hospital as we create solutions for tomorrow guided by our vision: we design for life. Are you interested in designing what’s next? Join us.

This role at a glance:

NBBJ is seeking an experienced Delivery Analyst to join our talented Digital Delivery team. In addition to extensive technical skills, our ideal candidate is highly collaborative, possesses strong written and verbal communication skills, as well as strong time management abilities. The desire and ability to work in a fast paced, collaborative environment is essential.

In your new role, you will:

• Work hands-on with a wide range of complex technologies
• Collaborate closely with other technology teams to ensure cohesive, seamless user experience
• Manage end-user software lifecycle
• Deploy new software or new versions of software through centralized tools
• Track software installation and usage to compare against license quantities
• Remove out of date software or software with known security vulnerabilities, Execute end-user device security patching: both regularly scheduled events and ad-hoc events in response to zero-day vulnerabilities, Annual end-user device OS “gold image” build, and quarterly updates of said image
• End-user AD account maintenance: Onboarding, Offboarding, Role changes
• File permissions maintenance
• Perform cross-training and facilitate information sharing among team members
• Work with Microsoft SCCM/MECM: Create and review images, task sequences, and software deployments, Gather diagnostic data to socialize with Infrastructure team to improve operation of SCCM environment, Generate reports on software usage, machine compliance, and more
• Troubleshoot complex problems and develop innovative solutions relating to end-user technology
• Review and implement changes to our end-user technology practices
• This is primarily a normal business hours position but may occasionally be required to work on-call or long hours in case of urgent, production impacting outages

What You Will Need to Succeed:

• At least three to five years of relevant experience in a mid-sized, global enterprise environment
• Extensive experience deploying OS, software, and updates using Microsoft SCCM/MECM
• Microsoft OS configuration and troubleshooting experience
• Prior experience with Active Directory and Microsoft 365
• Experience dealing with customers during problem resolution and operating efficiently under pressure
• Experience with JAMF and administering macOS in an enterprise environment
• Microsoft Intune/MDM experience
• Excellent analytical skills
• Effective prioritization and time management