Senior Specialist, Global Product Operations, Vendor Sales & Operations

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are on the lookout for a Senior Specialist - Product Operations to join our Vendor Sales & Operations team and help us build & roll-out products for acquiring vendors and driving operational efficiency within our sales & account management teams. You will be part of a team that acts as a bidirectional value-adding interface between global product/technology teams and local teams across the globe. You will collaborate with product and commercial leadership across the organization to drive effective adoption of products and identify new opportunities for incremental business impact.

If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!

• Define and implement operating structures and processes to drive product adoption across markets effectively.

• Develop comprehensive product rollout plans and project-manage implementation across global markets.

• Maintain regular communication with key stakeholders across the organization to ensure alignment of teams for product launches and ensure change management

• Advise product teams on the feasibility of globalization of product capabilities throughout the product development lifecycle.

• Track and analyze core business and product adoption metrics to drive product performance and impact 

• Identify and address key challenges and improvement opportunities post-launch to drive product improvements.

• 4+ years of experience working as a product/tech specialist, preferably in an e-commerce company.

• Experience with prioritization frameworks and the ability to manage multiple stakeholders, making pragmatic decisions in a fast-paced environment.

• Strong data analysis skills, with the ability to extract insights from dashboards, SQL queries and product tests to drive product improvements.

• Good understanding of software development processes and related tools (e.g. Jira, Confluence, Miro).

• Proven ability to translate insights into business impact, advocating for product changes with data-driven arguments.

• Excellent communication skills in English, with the ability to influence stakeholders and navigate a fast-paced environment.

What’s in it for you

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.