Delivery Operations Associate

About the role:

We launched a new vertical, the bundles and restaurant food business, a few months ago and have since seen significant growth. We are looking for someone who can lead operations and work with our bundles leader to grow the business. As a Delivery Operations Associate, you will be responsible for all our partner and fulfillment operations, optimizing processes and launching new initiatives. You'll be starting at an exciting time where you'll have the opportunity to build on the momentum and work with cross-functional teams at Seattle and our global team.

Responsibilities:

• Responsible for the driver team's recruitment, interviewing carriers according to the delivery process.
• Arrange carriers according to market conditions, develop driver schedules, and ensure adequate regional capacity.
• Monitor the carriers to deliver meals through the real-time scheduling from the platform backstage.
• Analyze feedback from customers, restaurants, and couriers to ensure a positive experience for everyone.
• Work cross functionally with Weee!'s operations, marketing, product and merchandising teams to build and scale the business

Qualifications:

• Experience in an analytics or operation function in a fast paced environment, start-up role is a plus
• Intellectual horsepower and the ability to think through a broad range of business issues and provide solutions quickly
• Desire to take initiative and ownership, comfort with change and ambiguity
• Strong ability to manage, track and prioritize multiple projects and work streams
• Great verbal and written communication skills and the ability to interact with diverse groups
• Must be extremely detail-oriented and customer-centric
• Bilingual - Chinese and English

Compensation Range

• The US base salary range for this full-time position is $25 -$28/h
• This role may be eligible to discretionary bonus, incentives and benefits
• Our salary ranges are determined by role, level, and location

The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience and work locations. Your recruiter can share more about the specific salary range during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.