Demand Response Operations Associate

Who We Are: Enel is a globally recognized leader in sustainable energy and is consistently named one of Fortune Magazine’s “Companies that are Changing the World.” It is also one of the largest and most trusted energy companies in the world, serving around 70 million customers in more than 30 countries across 5 continents. The Enel Group vision is about Open Power. Open Power means opening energy access to more people; opening the world of energy to new technologies; opening new ways for people to manage energy; opening new uses of energy; and opening more partnerships. These are ambitious goals and we are pursuing them with the passion of more than 65,000 people whose brilliant work is based on our values of Responsibility, Innovation, Trust and Proactivity. At Enel North America, our businesses are leading the energy transition, creating the sustainable energy solutions of the future to help individuals, businesses and communities change energy into lasting value. The Opportunity::

Enel X has an immediate need for a Demand Response Operations Associate working in the Network Operations Center in Boston. Our team helps deliver on North American demand response program commitments by leading implementation, managing execution, and coordinating operational support for Enel X’s demand response programs.

The ideal candidate will have a healthy understanding of the DR business and a strong desire to become an expert in DR program rules, proprietary systems, and operational protocols. Additionally, the candidate will support the DR Operations team in implementing new demand response programs, identifying and improving system dependencies, and coordinating cross-functional teams to optimize customer retention and portfolio delivery.

What You'll Do at Enel::

Responsibilities, include, but not limited to:

• Revise and maintain dispatch related operating procedures for all assigned programs.
• Support pre-season customer communications and dispatch performance management for assigned programs.
• Develop proficient understanding of program contracts, rules, and operational implications
• Monitor systems for configuration errors and software bugs, and identify potential product enhancements
• Support maintenance and improvement of systems/platforms, including identification & resolution of issues impacting program execution.
• Collaborate with teammates to improve customer performance while making recommendations for hardware and software system enhancements to Operations and Product management.
• Develop scalable tools & processes to increase operational efficiency and improve customer delivery.
• Support cross-functional implementation of new demand response & demand management programs.

Who You Are:: - Excellent oral and written communication skills - Naturally curious about how things are designed and built; driven to solve challenging problems - Careful attention to detail when tackling thorny problems - Looking to be a core member of a deeply connected, mission-driven team - Demonstrated ability to manage high-stress situations calmly and effectively; thrive in a fast-paced, open, flexible environment - Proven ability to exercise good judgement within defined best practices to determine appropriate action What You've Accomplished::

• Bachelor’s degree preferred
• 0-3 years of experience in an operational role preferred;
• Previous work in energy management, power generation, demand response, or a related industry is a plus
• Experienced with Excel, Salesforce, and/or proprietary software
• Six Sigma or certification in other quality improvement methodologies is a plus

What Enel Offers You:: •A rapidly growing yet well-established business, •Ability to work with employees from many different cultures and backgrounds., •Benefits and rewards that support the life and well-being of you and your family., •One of the world’s most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable., •Opportunity to grow and develop your career with the support and mentorship of senior leaders., •Various forms of flexibility to help you integrate your life with your professional commitments. EEO Statement: Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Accessibility – If you require accessibility assistance applying for open positions please contact EnelApplication@enel.com. Notice to Recruiters & Staffing Agencies: Enel North America has an internal talent acquisition department and designated career site for individuals looking to join our team. Enel North America will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Enel North America, in any capacity will be considered property of Enel North America. This policy is applicable to all Enel North America locations and will be the responsibility of third parties and vendors to understand this policy. Enel North America will not pay a fee for any placement resulting from the receipt of an unsolicited resume.