Manager, Client Delivery Operations

The Manager, Client Delivery Operations is responsible for resource planning and staff allocation of the Media Practice area employee population. You are a strategic partner to Business Leaders, Finance and Talent Acquisition; your goal is to ensure the proper execution of the resource management operation. You will manage multiple assignments and processes concurrently, prioritizing accordingly – within and outside of your team. You escalate matters that may have increased business risks at the right time and influence others through their professional experience. You will report to the Director of Client Delivery Operations.

Responsibilities & Duties:

• Handle staffing escalations from start to finish ensuring that the business is supported throughout the process and resource management process is followed
• Compile and analyze resource management reports (available resources, current resource allocations, capacity reports, etc) for finance and business leads
• Build strong partnerships with business teams to ensure cooperation in all work
• Collaborate with lead on the maturation of resource management processes and capabilities
• Sync with Talent Acquisition, ensuring all internal staffing options are exhausted before external searches begin
• Support business in reallocation efforts when needed
• Maintain the data accuracy of Resource Allocation Plan

• 3+ years of experience in Operations, Resource Management or a similar function
• Very comfortable managing multiple ongoing priorities simultaneously
• Open and honest communicator with excellent organizational and prioritization skills
• Willingness to learn and share knowledge with others through collaboration
• Excel skills
• Comfortable with each day bringing a new challenge to solve. No day will look exactly the same!

The anticipated salary range for this position is $59,000-$96,025. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information about dentsu benefits, please visit dentsubenefitsplus.com

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This is a remote role.

About dentsu
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in more than 110 markets, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.

Find out more:
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.