Client Partner

The Client Partner position at DEPT® involves overseeing strategy and relationship management for assigned accounts, developing client insights, and delivering exceptional results through a cross-disciplinary team.

To thrive in the Client Partner role at DEPT®, you’ll need over 10 years of account management experience in a digital design environment, exceptional communication skills, and a genuine passion for technology.

The Client Partner plays a crucial role by maximizing client business objectives through tailored solutions, fostering strong relationships, and leveraging DEPT®’s marketing technology expertise to drive positive outcomes.

The work environment for a Client Partner at DEPT® is collaborative and flexible, encouraging creativity and growth within a supportive team dynamic and enabling you to thrive in your role.

As a Client Partner at DEPT®, you'll have various growth opportunities, including expanding your leadership role, enhancing your strategic skill set, and driving innovative projects that contribute significantly to both client and company success.

At DEPT®, Client Partners can enjoy a robust benefits package, including healthcare, PTO, parental leave, and a chance to work in an inclusive environment that prioritizes personal and professional growth.

DEPT® fosters a company culture that thrives on curiosity and inclusivity, combining a supportive community with the resources needed for employees to explore their potential and develop groundbreaking solutions.

When building relationships as a Client Partner, I focus on understanding the client's culture and business goals. This helps me foster trust, communicate effectively, and align our strategies with their vision.

I once led a project that drastically improved a client's market share. I coordinated a cross-functional team, developed a tailored strategy, and closely monitored progress, resulting in a significant revenue increase and a long-lasting partnership.

Essential analytical skills for a Client Partner include the ability to assess client needs, analyze market trends, and evaluate project outcomes to continuously refine strategies and drive client success.

One challenge was managing scope creep in projects. To overcome this, I implemented regular check-ins to discuss project objectives with clients, ensuring everyone remained aligned and addressing any changes proactively.

I stay updated with emerging marketing technologies by attending industry conferences, subscribing to leading publications, and engaging in continuous learning through online courses relevant to the ever-changing digital landscape.

Successful contract negotiations hinge on thorough preparation: understanding both the client’s needs and industry standards, being transparent about our capabilities, and fostering an atmosphere of collaboration to reach mutually beneficial agreements.

I measure success through client satisfaction metrics, repeat business, and the achievement of outlined project goals. Regular feedback sessions and check-ins help ensure we are on the right path together.

My experience with cross-functional teams has been rewarding; I actively promote clear communication channels and collective brainstorming sessions to leverage diverse skills, which leads to innovative solutions and successful project outcomes.

I approach conflicts by first listening to all perspectives and fostering open dialogue. It’s crucial to pinpoint the root cause and collaboratively develop a solution that satisfies all parties while keeping project goals on track.

To understand a client's long-term business goals, I initiate in-depth discussions to uncover their vision and challenges, conduct thorough market analyses, and continuously engage with them to adapt our strategies to their evolving needs.