Community Management US Team Lead, Microsoft - Remote

Skills

• Experience in a client-facing role at a marketing agency or large corporation
• Copywriting experience
• Experience managing a team
• Customer service experience
• Familiarity with social media management tools and Microsoft applications

Responsibilities

• Drive work direction for team of Social Community Managers
• Represent Community Management Team to Microsoft stakeholders
• Manage team performance, 1:1s, and escalations
• Contribute to performance reviews
• Lead event delivery and staffing plan
• Drive platform improvements and feature requests
• Communicate fan engagement campaign requirements

Education

• Bachelor’s degree in business, marketing, management, or related field

Benefits