Desk Side Technician

Some weekend work required

The Client Services Desk Side Technician role revolves around IMACs (Installs, Moves, Adds, Changes) and technical hardware support. It is a "hands-on" technical role that requires good people skills along with workstation support knowledge.
Position is responsible for desk-side support in a Windows environment. Support includes installs, equipment pick-up, and equipment inventory. Perform miscellaneous software & hardware installs, configuration of Windows PC Equipment, provide 2nd and 3rd level trouble shooting of all problems related to this activity. Installers are also responsible for un-boxing equipment as well as packing systems for shipment to remote locations. Candidate must be customer service focused. Must be able to follow schedules and perform administrative tasks.

Individual must be self-starting, able to work alone and within a team, follow detailed processes, and open to flexible scheduling. Should be able to troubleshoot and isolate issues related to end user computing environments, printers, computer devices, and other attached devices.

Preferred experience: Advanced Experience with Windows operating systems, imaging technologies, asset tracking and inventory systems.

Responsibilities

• Analyze and resolve hardware/software problems onsite or remote operational mode
• Design, installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows
• Removal and installation of hardware components and peripherals
• Installation of additional software and manually and via deployment console
• User requests for technical advice and support
• Installation and customization of client equipment
• Provide concierge support to VIP/Executive personnel as needed
• Classification of technical queries and forwarded to relevant departments
• Documentation of customer inquiries
• PC Refresh Life Cycle Process and deployment
• Use client security tools (antivirus, encryption)
• Use remote support tools, and ticketing tools
• Customizing user profiles
• Hardware installation and hardware expansion
• Instruction and advice to the user
• Backup and restore of user data
• Coordination with IT coordinators and users