Job details

Desktop Administrator II - Dallas

Job Profile Summary

The Desktop Administrator II (“Desktop Administrator”) maintains and manages distributed desktop and laptop systems and software, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities. This position is located in Dallas and will operate in a hybrid model.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

Create a positive team experience
Assists in the installation, maintenance, and general support of systems
Assists users with questions or problems
Assists with system backups and recovery, and installation of new software
Trains employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed.

Client:

Proactive work status update US / India liaison
Determines and recommends which products or services best fit the customers' needs
Administers Microsoft® Exchange mailboxes and users in active directory
Installs, configures, and troubleshoots server applications and racks for servers
Administers Active Directory and DNS, including troubleshooting as needed
Administers print subsystems, electronic software, and patch distribution
Administers PC auditing function.

Value:

Installs, troubleshoots, and maintains products and equipment
Conducts testing and assists in general lab work
Diagnoses and repairs desktop and laptop hard drives, monitors, and printers at end-user work stations
Assists system administrators with complex technical tasks, including debugging and supporting hardware modules and systems
Coordinates, moves, and reconnects computer equipment
Maintains hardware inventory, spare-parts log, and work log
Completes installation and swap-out of server hardware, including server, disks, and communication gear
Documents and maintains system configurations for disaster recovery
Sets and maintains Firm standards for desktop operating systems, desktop anti-virus software, disk imaging software, laptop disk-drive encryption software, and desktop shrink-wrap software applications
Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware
Maintains desktop operating systems with current security patches
Maintains disk images with current versions of operation system and shrink-wrap applications
Ensures desktop software license compliance
Maintains current versions of Firm software on end-user systems
Contributes to efficiency improvements by process automation
Assists with other projects as needed.

Education and Experience:

High-school diploma or general equivalency diploma (GED) with two to four years related desktop administration experience.

Computer Skills:

To perform this job successfully, an individual must have basic knowledge of Microsoft® Word and Access and intermediate knowledge of Microsoft® Excel, Outlook, Internet navigation and research, systems administration tools, and scripting and automation tools.

Certificates and Licenses:

Valid driver's license required. User Operating Systems, Microsoft® Exchange, and Active Directory certifications preferred.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Equal Opportunity Employer: disability/veteran