Desktop Engineer

About The Opportunity

At Medifast, our team members are relentless in our mission of driving Lifelong Transformation, One Healthy Habit at a Time®. When you join Medifast, you become part of a dynamic, fast-growing community of highly motivated, like-hearted people who share a passion for promoting health and wellness. Just as OPTAVIA Coaches inspire Clients to reach their personal wellness goals, at Medifast, we inspire each other to bring our best to work each day to further our shared mission. If you want to build a rewarding career that makes lives better on a daily basis, Medifast may be the perfect place for you.

Job Summary

Responsible for ongoing maintenance and configuration of desktops, laptops, and their ancillary applications and system.
Maintaining all system upgrades including OS, application and security policies & patching. Works in collaboration with infrastructure, network, infosec, and engineering experts to drive consistent and secure user computing services for the enterprise.

Job Responsibilities

Scope

• The Desktop Engineer role reports to the Director of Technology Operations, with a dotted line to our Director of Infrastructure, and has responsibility and oversight of our desktop environments and their architecture.
• Provides Tier 2-3 support to over 1000 employees globally during office hours, and on rotation for major incidents after normal business hours.
• Creates Software Images for Endpoint Devices - responsible for creating functional disk images – a file that contains the contents and structure of a hard drive or other data storage device. Troubleshoot flaws causing software to malfunction by using this default image.
• Troubleshoots Software and Hardware Issues - Troubleshoot Tier 2 issues reported by the end user. These issues could be software related, such as identifying malware, or can be related to malfunctioning hardware. This requires an extensive knowledge of popular operating systems and software.
• Develop and Implement a Software Update Schedule - Use patch management and software distribution tools to ensure software updates are implemented network-wide in a timely manner. Update hundreds of computers on the in-house network.
• Ensure Network Security is Up to Date - Responsible for creating an image that contains security updates and applying said image to all hard drives on the network.
• Communicate with Users to Identify Issues and Explain Solutions - Although the role is mostly technical, one of their main duties will be listening to users explain their computer issues. The Desktop Engineer then identifies the problem and communicates the solution in layman’s terms.
• Must have advanced technical knowledge and skill for hardware, operating systems, and common enterprise software such as Office 365, SaaS content management, and access security.
• Provides assessments and analysis on current technologies and makes recommendations to leadership on new tools or technologies to advance the efficiency & functionalities within the org or to reduce overall spend in the budget.

Knowledge, Education, Skills & Abilities

• Bachelor of Science (BS) degree in a technology field such as Computer Science, MIS, Information Technology, or Computer Information Technology.
• Minimum of 4 years supporting both Apple devices and Windows desktop/server operating systems and technologies including Active Directory, DNS, and DHCP and group policies in a similar role.
• Proficiency with Windows printing and scanning operations, including installation and support of network and home office devices.
• Advanced knowledge of device & patch management and software deployment solutions, including MDT, Kaseya, and Jamf. Intermediate or advanced knowledge of PowerShell is required.
• Proficiency and ease with remote support via Zoom, Slack, etc. to assist with incident & request resolution.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Excellent verbal and written communication skills and advanced proficiency with the English language.
• Ability to multi-task and handle a chaotic or busy environment with calm and a positive demeanor.
• Prior experience working with an incident management ticketing system like ServiceNow, JIRA, or ZenDesk.
• Experienced in making sound business decisions relevant to the scope of this role; Excellent follow through and prior experience managing due dates and deadlines.
• Experience working in an ITIL environment or ITIL certification is highly desired.
• Must be able to travel to our other Maryland sites if needed for escalated support.
• This is a hybrid role where the candidate will spend a portion of their time each week working in our Baltimore office.

At Medifast, Relationships Are At The Center Of What We Do!

We thrive by elevating our connections with one another as well as with our Coaches & Clients. We believe that everyone has the potential to be OUTSTANDING. The Medifast culture is built on seven core values: integrity, courage, teaming, accountability, empowerment, partnership and diversity. These values aren’t just words on a page – they are celebrated as a core part of the company’s philosophy.

We Lead By…

Mastering Relationships: We build trust, promote collaboration and we are reliable.

Being innovative: We strive to improve things in our areas of influence; test, refine and expand within the business strategy; and reach beyond real and perceived boundaries.

Simplifying: We are committed to making things measurable, repeatable and scalable; focusing on outcomes not activities; and eliminating complexity to increase focus.

Anticipating: We predict long-term business and organizational needs; challenge assumptions; and expect and prepare for the unexpected.

More About Medifast

Medifast (NYSE: MED) is the global company behind one of the fastest-growing health and wellness communities, OPTAVIA®, which offers scientifically developed products, clinically proven plans and the support of Coaches and a Community to help Clients achieve Lifelong Transformation, One Healthy Habit at a Time®. Based on more than 40 years of experience, Medifast has redefined direct selling by combining the best aspects of the model. Its community of independent OPTAVIA Coaches has impacted 2 million lives and teaches Clients how to develop holistic healthy habits through the proprietary Habits of Health® Transformational System. Medifast is traded on the New York Stock Exchange and ranked second on FORTUNE's 100 Fastest-Growing Companies list in 2020. The company was also named to Forbes' 100 Most Trustworthy Companies in America list in 2017. For more information, visit MedifastInc.com or OPTAVIA.com and follow @Medifast on Twitter.

Thank you for taking the time to learn more about Medifast.

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Behaviors

• Functional Expert: Considered a thought leader on a subject
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization