Desktop Support - job 2 of 3

Description:

The Desktop Support role revolves around IMACs (Installs, Moves, Adds, Changes) and technical hardware support. It is a “hands-on” technical role that requires good people skills along with workstation support knowledge

Position is responsible for desk-side support in a Windows environment. Support includes installs, equipment pick-up, and equipment inventory. Perform miscellaneous software & hardware installs, configuration of Windows PC Equipment, Provide 2nd and 3rd level troubleshooting of all problems related to this activity. Installers are also responsible for un-boxing equipment as well as packing systems for shipment to remote locations. Candidate must be customer service focused. Must be able to follow schedules and perform administrative tasks.

Responsibilities:

• Analyze and resolve hardware/software problems onsite or remote operational mode
• Design, installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows
• Removal and installation of hardware components and peripherals
• Installation of additional software and manually and via deployment console
• User requests for technical advice and support
• Installation and customization of client equipment
• Provide concierge support to VIP/Executive personnel as needed
• Classification of technical queries and forwarded to relevant departments
• Documentation of customer inquiries
• PC Refresh Life Cycle Process and deployment
• Use client security tools (antivirus, encryption)
• Use remote support tools, and ticketing tools
• Customizing user profiles
• Hardware installation and hardware expansion
• Instruction and advice to the user
• Backup and restore of user data
• Coordination with IT coordinators and users

Skills:

Troubleshooting, Desktop, Windows 10, Deployment, Imaging, ServiceNow, Laptop

Additional Skills & Qualifications:

Individual must be self-starting, able to work alone and within a team, follow detailed processes, and open to flexible scheduling. Should be able to troubleshoot and isolate issues related to end user computing environments; printers, computer devices, and other attached devices.

Preferred experience: Advanced Experience with Windows operating systems, imaging technologies, asset tracking and inventory systems.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.