Desktop Support - job 3 of 3

**vaccination AND first booster shot is required**

Description:

This client has a walk up/client facing Help Desk. They are looking to bring on a Desktop Tech to assist with user requests and questions. All techs will need to be flexible with job duties as they will be handling some phone support in the walk in center. This will be troubleshooting over the phone for students, faculty, and staff. They will also be responsible for classroom support and may have to escalate and coordinate an issue or request for someone to go to a specific classroom.

The environment uses both Windows and MAC. It is primarily Windows 7 and OSX for operating systems. They use Bomgar for a remote tool and Footprints for a ticketing system. They are looking to bring in new technicians. These issues can consist of software issues, password resets, connectivity issues, office or classroom requests. In addition to the phone support they will be working in the walk in center where they will handle issues face to face with an end user. This will be technical troubleshooting of hardware and software for PC’s, phones and peripherals. They will also be responsible to take on some project work where they will be building PC’s, physically installing images onto new PC’s, and installing Yale software. Lastly they will be responsible for printer work such as clearing jams, stocking paper, and fixing toner issues.

• Printer rounds –refill and check status on school printers. Clear jams and toner as needed
• iPad Monitoring- Check iPads which contain our room reservations for accuracy and reset as necessary
• Machine Builds- Configure desktops and laptop with software. Physical setup of computer equipment and peripherals
• Help Desk Walk in Center-A technician will be stationed at the help desk performing walk in support for Faculty, Students and Staff

Skills:

Windows, MAC, Troubleshoot, Bomgar, Footprints

Top Skills Details:

Windows,MAC,Troubleshoot,Bomgar,Footprints

Additional Skills & Qualifications:

This is a customer facing role and a customer service focused role as they will be providing technical assistance over the phone or face to face with end users. They must be a presentable technician who can provide top notch customer service. This person will be supporting C-Level End Users.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.