Desktop Support Technician

The Desktop Support Technician will be responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.
This position will be a Client based position.

Role Responsibilities:
Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.
Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.
Identifies potential issues that could adversely impact End User experience and follows through on action steps.
Strives to meet all Client SLAs & Customer Satisfaction Goals.
Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.
Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.
Basic installation and maintenance of technical products.
Follows predefined procedures and tasks in everyday activities.
Work is regularly reviewed by a more senior level technical specialist.
Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
Installs, maintains and optimizes desktop /notebook configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
Instructs customers in the operation and maintenance of the system.

Basic Qualifications
2+ years desktop/technical support experience

Additional skills
A+ Certification
Must have a proven customer service background
Knowledgeable of Windows Operating System environment
Must be able to comprehend and follow verbal and written technical instructions and scripts
Good verbal and written communication skills
Physically able to lift and move Enterprise and Client technology hardware in our customer environments
Excellent interpersonal skills and ability to work collaboratively in a team environment
Basic customer interaction skills
Strong troubleshooting skills

Job Types: Full-time, Temporary

Salary: $20.00 - $22.50 per hour

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person