Desktop Systems Analyst, Customer Support

Provides enterprise-level technical support for Information Services users in a geographically dispersed environment. Duties include consulting and performing technical tasks, such as installing, configuring, maintaining, troubleshooting and repairing desktop computer hardware and software, network printers and related peripherals according to department and divisional standards. Other duties include participating in after-hour on-call responsibilities, mentoring new technicians, performing maintenance of support documentation, multi-tasking assignments, effectively utilizing time management skills to prioritize tasks and supporting the use of information technology by regular and routine communication, reporting, problem solving, feedback and individual and group user-training sessions. Will be expected to understand customer business procedures and recognize opportunities to optimize the use of technology to meet their business goals.

Minimum Education and Experience Requirements:

• Minimum of two to three years of technical desktop systems support or other relevant experience.
• College graduate with AA or AS degree in computer science or related field preferred. Degree(s) may substitute for experience.
• Advanced knowledge of desktop hardware, software and peripherals in a networked environment is required.
• Familiarity with health care information systems is preferred.
• Industry standard technical certifications (A+, MCP, etc.) required and may substitute for experience.

Motor Vehicle Operator Designation:

• Employees in this position will operate vehicles for an assigned business purpose as a "non-frequent driver."

NOTE: A frequent driver is defined as one who uses his/her personal or Shands automobile a) at least once daily, b) at least five individual trips per week or c) drives, on average, over 150 miles per week in the performance of his/her job.

Minimum Education and Experience Requirements:
Minimum 2-3 years technical desktop systems support or other relevant experience. College graduate with AA or AS degree in Computer Science or relative field preferred degree(s) may be substituted for experience. Advanced knowledge of desktop hardware, software and peripherals in a networked environment is required. Familiarity with healthcare information system is preferred. Industry standard technical certifications (A+, MCP, etc.) required and may substitute for experience.

Motor Vehicle Operator Designation:
Employees in this position:

Will operate vehicles for an assigned business purpose as a "non-frequent driver"

NOTE: A frequent driver is defined as one who uses his/her personal or Shands automobile a) at least once daily, b) at least five individual trips per week or c) drives, on average, over 150 miles per week in the performance of his/her job. Please indicate the appropriate operator designation on the Request for Personnel (RFP) form at the time a RFP is submitted to post the position.

Licensure/Certification/Registration:
None