Supervisor, DAS

As the Supervisor for the DAS program at Devereux/TCV Community Services, your primary responsibilities will include leading a multi-disciplinary treatment team, hiring and training staff, ensuring compliance with safety and regulatory standards, managing documentation, and monitoring program spending. You will play a crucial role in maintaining a professional environment and driving clinical excellence.

To qualify for the Supervisor position at Devereux/TCV Community Services, candidates must hold a Master's degree in psychology, social work, or a related field. Additionally, at least one year of clinical behavioral health experience is required, along with three or more years in a supervisory role, preferably within adult mental health or residential settings.

Devereux/TCV prefers candidates who have substantial clinical behavioral health experience, ideally with a focus on adult mental health care. Previous supervisory experience within residential or inpatient settings will be highly valued, as will familiarity with psychiatric rehabilitation and recovery principles.

In the Supervisor position at Devereux/TCV Community Services, you will have access to ongoing training, supervision, and opportunities for participation in committees focused on quality and leadership initiatives. This commitment to professional growth ensures that you enhance your skills and advance your career in the mental health field.

The work environment for Supervisors at Devereux/TCV Community Services is collaborative and mission-driven. You'll work closely with internal and external partners, including clinical staff, medical professionals, and families, all while fostering a culture that values individuals' strengths and diversity. It's a supportive setting where your leadership can truly shine.

As a Supervisor, my leadership style is predominantly collaborative and supportive. I believe in empowering my team by facilitating open communication and involving them in decision-making processes. This not only helps in building trust but also encourages team members to take ownership of their roles, which is essential for a successful mental health program.

To ensure compliance with regulatory standards in a residential setting, I implement strict monitoring protocols, conduct regular audits, and provide ongoing training to staff. I stay updated on regulations and actively engage in policy reviews, reinforcing a culture of compliance and safety among the team.

In crisis situations, I prioritize quick assessment and intervention by training my team to recognize early warning signs. I emphasize maintaining calm communication and employing de-escalation techniques, while also having clear protocols to follow for safety. Having a well-structured response plan helps mitigate risks effectively.

Supporting professional development involves regular one-on-one meetings to discuss individual goals and providing access to training opportunities, workshops, and supervision. I also encourage participation in leadership committees and research initiatives to foster a culture of continuous learning within the team.

My approach to documentation management revolves around accuracy, timeliness, and compliance with regulatory requirements. I implement standardized documentation practices and regularly review staff submissions to ensure clarity and adherence to policies, which ultimately supports quality service delivery.

Creating a positive team atmosphere in a challenging environment starts with building trust and respect among team members. I promote open communication, celebrate team successes, and conduct regular meetings to address concerns. Encouraging collaboration and acknowledging individual contributions fosters a sense of belonging.

In a previous role, I faced a performance issue with a staff member who was struggling with documentation deadlines. I addressed it directly through a constructive feedback session, outlined clear expectations, and provided additional training resources. This not only improved the staff member's performance but also demonstrated the importance of accountability.

Ensuring the safety of residents and staff involves conducting regular training on safety protocols, maintaining a secure environment, and implementing incident reporting procedures. I also actively engage with staff to emphasize the importance of vigilance and proactive measures in preventing safety hazards.

Essential qualities for a successful Supervisor in a mental health program include strong communication skills, empathy, and the ability to inspire and lead a diverse team. Additionally, having a deep understanding of mental health needs and the ability to navigate regulatory frameworks is crucial for effective program management.

Handling feedback from team members about program policies requires an open-minded approach. I encourage candid discussions and take feedback seriously by analyzing concerns and discussing possible adjustments. This participatory approach not only strengthens morale but also enhances the program’s efficacy.