ITSM Consultant for ServiceNow - Ostrava

Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability. 
Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.
With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.
Devoteam has been a ServiceNow Elite Partner since 2019, and recipient of the 2025 Partner of the Year award.

What can you expect from this position?

Are you passionate about IT consulting and eager to kick-start your career in the field? If so, the ITSM Consultant role may be the perfect opportunity for you. As a Consultant, you'll have the chance to learn and grow alongside experienced professionals, developing your skills and becoming a key asset to our team.

As a ITSM Consultant, your primary responsibilities will include:

• Implementing ServiceNow solutions, gaining hands-on experience with the platform.
• Learning the ins and outs of ServiceNow, including configuration, customization, and best practices.
• Collaborating with team members to gather client requirements and assist in the development of tailored ServiceNow solutions.
• Supporting pre-sales activities by contributing to presentations, workshops, and proposals.
• Participating in client meetings, helping to identify their needs and providing valuable insights.

Your role will be pivotal in helping our team deliver exceptional ServiceNow solutions to our clients. While technical skills are essential, we also value your ability to communicate effectively, build relationships, and work collaboratively.

Join us in the exciting world of ServiceNow, where you can begin your career journey and make a positive impact on our team and clients alike. We believe in fostering innovation and teamwork, and you'll be an integral part of that vision.

What can you expect from working at Devoteam?

• The opportunity to enhance and expand your skills and competences.
• Guidance and support from experienced senior colleagues.
• Are you seeking a company where you can connect with like-minded individuals and socialize outside of work? Look no further!
• Feel free to check out our Cocuma page or explore the Benefits and perks section below for more information.

You're a great fit for this role if you have:

• IT knowledge of Application Development technologies (JavaScript, HTML, CSS, DML/SQL, Angular.JS, web services...).
• Strong soft skills, including communication and presentation abilities, analytical thinking and troubleshooting skills.
• Advanced English, both written and verbal communication.
• IT education or relevant experience in the IT industry.

We’d definitely welcome…

• ServiceNow certification(s).

What can Devoteam offer you, you may ask?

• Transparent career path and Mentorship: Devoteam values your professional and personal growth. We provide a transparent career path, including mentoring programs, to guide and support you in reaching your full potential.
• Training and certifications in current and high-in-demand technologies and methodologies: Stay ahead in the rapidly evolving industry with our training and certification programs. We offer sophisticated training systems for our employees and many opportunities to upskill in current and high-in-demand technologies and methodologies, ensuring that you remain at the forefront of your field.
• Friendly atmosphere & Great company culture: And it’s not just a phrase! :)
• Work-life balance: Enjoy a healthy work-life balance with 5 days extra of vacation, up to 4 my days per year, and the flexibility of hybrid working hours and home office options.
• Teambuildings & Company events: We love to spend time together! To enhance our team spirit, we organise many different events & parties for our colleagues throughout the year. 
• Great location in the city centre with a good transport accessibility and you’re always in the centre of all the action.
• We care about your well-being. Benefit from meal voucher tariff, a Multisport card for fitness activities, and language courses to expand your skills. 

Moreover, we offer:

• Delicious breakfast and snacks
• Meal allowance up to 28.000 CZK/year (123,90 Kč/day)
• Phone tariff for employees and their family members
• Sabbatical leave
• Employee Referral Program

And last but not least, you can rely on:

• Transparent framework for career growth, reinforced by annual performance evaluations
• Trust and autonomy, with no micro-management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries
• Opportunities to attend conferences to keep skills up-to-date
• Working on a variety of projects for a broader range of experience
• Adoption and utilization of evolving IT technologies
• Usage of AI tools and access to elaborate, tailored AI training