(Mid) IT Administrator

About Dialectica

Dialectica is the global leader in insights on-demand. We enable investment and business professionals to access untapped market, competitive & customer insights powered by the world’s hardest to find experts, and cutting-edge technology. Our team of +1,000 professionals in 5 offices spanning 3 continents, works with top-tier investment funds, management consulting firms, and Fortune 500 companies around the globe.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world. Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for 4 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.

Our Values

As a company, everything we do is driven by a firm belief in the following values: 

• Ownership
• Growth Mindset
• Teamwork
• Respect

About the role

We’re seeking a mid-level IT Administrator to oversee our IT infrastructure, ensure optimal performance and security standards, aligning with business goals and industry. The role involves managing email services, end users’ devices, providing IT support, enhancing IT systems, and maintaining documentation.

Your expertise will contribute to the continuous improvement of our IT services and the effective management of our resources. Been part of a dynamic team where collaboration and teamwork are crucial and helping less experienced team members level-up is profoundly beneficial to the team's success.

Responsibilities would include:

• Upgrading, installing, and configuring new hardware and software to meet company objectives
• End users support, onboarding/offboarding, etc
• Monitoring and maintaining infrastructure
• Troubleshoot issues and outages
• Implementing security protocols and procedures to prevent potential threats
• Documenting processes, as well as backing up and archiving data
• Build an internal wiki with technical documentation, manuals and IT policies
• Keeping up to date with advancements and best practices in IT administration
• Good communication skills and excellent team player

• At least a minimum of 3 years of experience as a System Administrator or similar role
• Good experience with IT systems, Ticketing, asset/inventory management, UEM, WiFi, networks, and related technologies
• Solid knowledge of best practices in IT administration and system security
• Exceptional organizational and time management skills.
• Resourcefulness and problem-solving aptitude
• Excellent interpersonal and communication skills
• Knowledge of system security (e.g. Antivirus, F/W)
• Google Workspace Administration
• Atlassian tool administration knowledge on JIRA and Confluence is a plus
• Professional certifications are a plus
• Fluency in English is mandatory.

Based on values we are looking for someone with the following traits:

• Aiming to deliver unprecedented value
• Strong sense of caring for their teams, to provide guidance and support
• Act as culture and brand ambassadors for Dialectica
• Seeking support and guidance to achieve mastery and great quality results
• Having ownership of their responsibilities and not being afraid of getting things done
• Turning problems into opportunities
• Being open and honest with their team and themselves
• Constantly improving through self-learning and knowledge sharing
• Eager to learn fast and cover any gaps in their experience or skillset and who are very interested in expanding their knowledge

• Competitive base salary with additional performance incentives
• Coverage under the company’s collective health insurance plan
• Learning and development opportunities (e.g. onboarding, on-the-job training, Udemy courses and many others!)
• Extra personal/flex days and paid volunteer days a year for your favorite cause
• Company sponsored team-bonding events
• Weekly health & wellness activities (e.g. basketball, football, yoga, running), gym discounts, healthy breakfast, snacks and beverages
• Entrepreneurial culture and amazing coworkers!