Digibank Malaysia Project - Credit Collections Analyst

Job Description:

Get to know our Digital Bank Team:

Grab is leading a consortium for Digital Bank licence and building a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank with us.

The Collections Officer is responsible for executing the Collections operations and strategies for Singapore consumer and SME portfolios.

The day-to-day tasks:

• Call and follow-up with customers to secure payment plans

• Review and execute appropriate Collections actions like legal, restructure and settlements to recover debt and minimise credit losses

• Partner with product teams and business units to coordinate Collection’s activities across the bank

• Achieve the productivity standard set for the team and individual KPI

• Take on additional projects and tasks assigned by reporting manager
  

The must haves:

• Have at least 2-years of collections experience

• Well versed in the bank products and processes

• Good understanding of technology in the digital banking space

• Possess strong written, communication and negotiation skills