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Digital Ad Support Specialist I

Snap Inc
is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are
Snapchat
, a visual messaging app that enhances your relationships with friends, family, and the world;
Lens Studio
, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses,
Spectacles
.
Snapchat
is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!
We’re looking for a Digital Ad Support Specialist to join Snap Inc! As a member of the Digital Ad Support team, you will perform deep analyses on client campaigns and investigate measurement and platform issues. You’ll collaborate with our Sales teams to drive revenue and performance for advertisers on Snap.

What you’ll do:
  • Provide excellent email and video call support to advertisers, agencies, and Snap Sales teams on Snap’s self-serve ad product suite with clear and timely communication, quality deliverables, and innovative solutions
  • Perform proactive and reactive analyses of campaign delivery in order to increase performance and drive revenue
  • Be an expert on Snap’s ad platform; use data to troubleshoot delivery, reporting, ad performance, and campaign optimization queries
  • Build relationships with internal Sales teams as you work together on campaign management strategies and performance improvements based on their advertiser’s goals
  • Maintain established QA scores on responses and adhere to operational KPIs
Knowledge, Skills & Abilities:
  • 1+ years working in Zendesk, Salesforce or similar CRM
  • Data-driven and able to work with large data sets in Excel to solve business problems, and providing practical insights via data visualization software (Looker, Tableau, etc.)
  • Excellent written, verbal, and presentation skills with strong interpersonal skills
  • Strong attention to detail and organizational skills

Minimum Qualifications:
  • Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or related field
  • 1+ years in digital advertising, technology or other related field
Preferred Qualifications:
  • Able to work independently while also operating as a collaborative team player
  • Solid understanding of programmatic ad buying and auction marketplace dynamics
  • Ability to explain complex solutions in an easy to understand and engaging manner
  • Product expert, know Snapchat’s advertising products inside out
  • Flexibility to work any assigned on-call shifts which may include early mornings, late evenings, weekends, and holidays
Compensation:
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.
  • Zone A (CA, WA, NYC)
    : The base salary range for this position is $78,000
  • Zone B
    : The base salary range for this position is $74,000
  • Zone C
    : The base salary range for this position is $66,000
This position is eligible for equity in the form of RSUs
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week). For roles with remote consideration: Remote team members still are expected to travel for mandatory in-person gatherings and to fulfill business needs, at least 4 to 6 times per year.
If you are not based in the same location(s) listed for this role and are open to relocation, we encourage you to apply to take advantage of our generous relocation policy.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at
accommodations-ext@snap.com
.
Our Benefits
: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Snap is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about th...

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DATE POSTED
June 9, 2023

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