Digital Business Analyst

Digital Business Analyst

Location: Remote UK / EU

Salary Banding: £32,000 - £42,000 (Midweight)

Diversify our future

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

The Team
The Lush Pay team focuses on developing and maintaining our in-house Point of Sale system across 4 global Markets within 239 stores. The team is split into two streams of work, Continuity and Expansion, to allow the opportunity to develop Lush Pay in our existing markets and focus on expanding and regionalising Lush Pay into new markets. With a host of new features and maintenance requests, there is constant opportunity to learn new things, explore innovative solutions and make a difference in the working day for our staff.

Summary:
Gather, validate and document business requirements using various methods from shop visits to document analysis. You will ensure that your work documents are sufficiently detailed, traceable, and up-to-date. From this, you will create and manage functional specifications and effectively communicate these to help identify and validate appropriate solutions and business direction to align with goals.

Responsibilities:

• Work with key stakeholders across the project spec to determine the requirements needed for new changes in areas of legal, financial, technical and operational processes

• Creating and managing tickets as part of a product backlog management

• Capture, analyse and document requirements, then support the communication and delivery with relevant stakeholders

• Assess how new features and new products will impact the business architecture (across tech, business processing, business intelligence & data/IT modelling)

• Analyse, create, and communicate a compelling business strategy

• Perform cost-benefit analysis, including associated risks

• Understand business change needs for local and global systems, including software & hardware

• Identify efficiency actions across our Digital products to identify where we can utilise resources and systems already available in our product base

Required skills and experience:

• Experience in a Business or System Analyst role is preferred but not essential

• Experience defining product strategy within a technical development environment

• Excellent verbal and written communication skills and the ability to interact professionally with engineers, international support teams, and subject matter experts

• Experience liaising and managing internal and external stakeholders

• A highly organised, logical and object-oriented approach to the work with the ability to work to deadlines and prioritise competing activities

• Able to work efficiently and effectively with a geographically-dispersed department and organization

• Experience with tools and systems such as Jira, Google Workspace, Slack, Miro, Trello, Confluence and Monday.com

If all this sounds like you, please send us your CV and covering letter detailing why you want to become a part of the cosmetic revolution.

You can find out more about Lush Digital here - https://weare.lush.com/lush-life/our-company/we-are-digital/

Employee perks:

• 50% discount on Lush products and spa treatments

• Profit-based bonus

• Pension scheme

• Day off for weekday birthdays

• Holiday purchase scheme

• Cycle-to-work scheme

• Discounted rail and bus season tickets

• Employee assistance programme

• 6 months of full pay for parental leave (primary caregiver)

• Financial childcare support on return to work

• Flexible working

• Support groups, film nights, yoga and meditation sessions and more…