Job details

Digital Communications Specialist - job 2 of 2

Overview:

This opportunity is open to remote applicants in the United States, with the exception of the following states:

Washington, Wyoming, North Dakota, and Ohio. Must be able to work mountain time

This position focuses on managing the quality and technical copywriting process, organizing, writing, and editing copy and the development and delivery of communications to members of Health Plan through many styles and media, with a focus on digital communications. Will serve as a key member of the Communication team to deliver member communications that adhere to Presbyterians member motif, style, and literacy guidelines, and compliance and regulatory standards. Requires expert writing, editing, proofreading and organizational skills. Will be accountable for the quality of all member communication outputs from all health plan departments, including communication delivery options. Must be able to understand both business and member views to translate necessary information logically so that it meets the needs of both. Explores innovation and automation in the development and copy and implements best practice methods. Collaborates with key internal departments and other writers to align branding and ensure content quality and effectiveness of all member communications. Will contribute ideas for future member communication needs, projects, and process improvements.

Type of Opportunity: Full Time
FTE: 1.000000
Exempt: Yes
Work Schedule: Days

Qualifications:

Bachelors Degree in English, Journalism, or Business. Three (3) years of health plan operations/communications or similar experience preferred. Ability to research, plan, organize, and oversee the implementation of short and long term projects, programs, and initiatives. Must be able to effectively manage multiple priorities in a fast-paced environment. Ability to function under pressure and meet deadlines. Strong oral, written, and interpersonal skills required. Must be able to work with diverse group of internal customers. Intermediate skills with all Microsoft Office products. Working knowledge of Outlook email system (coordination and management.)

Responsibilities:

Produces and reviews copy for many different media and styles, including: digital/electronic media, promotional materials, newsletters, articles, and letters. Writes body copy, headlines, themes, slogans, catch-phrases, captions, product names and other copy to create effective communications. Understands requirements of the copy objective and produces core messages that drive all copy outputs. Determines best method to present information.
Produces and reviews copy that is appropriate for the audience and meets standards for required reading levels as well as regulatory requirements as it relates to health literacy standards. Can adapt and refresh information to be presented to different audiences. Serves as a liaison with requestors to interpret their communication requirements.
Manages Spanish translation services with approved vendors.
Responsible for the quality of member print and mail requests, including formatting, recipient address accuracy as required by compliance and state and federal regulations
Coaches and mentors Quality Communications users and stakeholders through individual education sessions as well as departmental staff meetings and ensures adherence to established policies and procedures.
Develops, writes, and maintains new and existing departmental policies, procedures, measurement standards and quality assurance standards escalating issues related to compliance and regulatory policies.
Manages and implements all audit activities to include preparation of materials for regulatory review.
Adept at managing several writing projects at once. Able to produce with tight deadlines outputs in very short time periods.
Supports users throughout the workflow process and regularly communicates with users and leadership regarding process changes and reminders. Collaborates with key internal departments and other writers to improve content quality and effectiveness of all member communications.
Maintains awareness of current communication styles and trends. Explores innovation and automation in the development of copy.
Responsible for tracking and updating performance reports to ensure performance goals and service level agreements are met and maintained for regulatory review.
Develops and maintains positive working relationships with team members and users and gains trust by demonstrating strong organizational, multi-tasking, collaboration skills and a detail-orientation.

Benefits:

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!

Learn more about our employee benefits:

https://www.phs.org/careers/employee-benefits/Pages/default.aspx

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.

Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

About Our Regional Delivery System

Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.

We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico

New Mexico continues to grow steadily in population and features a low cost-of living.

Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.

New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.