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Digital Content Specialist

Overview:
About the Digital Content Specialist Position
This position will support the creation, revision, and configuration control of Lab-level procedures; and will assist with the collection and organization of digital content about PNNL functions, processes, and systems. It may also include other special assignments to work with teams across the Requirements & Records Management organization. This position will be responsible for using a variety of administrative, analytical, and technical methods and unique tools to help maintain the quality and reliability of PNNL’s requirements-based processes and controls.

About You
If you love information, are comfortable with technology and change, and want to help shape the future of content management, this opportunity is right for you! If you are highly motivated, detail oriented, and are dedicated to improving the reliability and delivery of digital information, we want you on our team!

About the Team
This position is part of a team that partners with content stewards and subject matter experts to capture and manage requirements-based content and deliver it to staff in a simple, easy, and meaningful way. We are a small, talented, and motivated team of professionals who are passionate about transforming complex information into easy-to-read instructions.
Rockstar Rewards:
Employees and their families are offered medical insurance, dental insurance, vision insurance, health savings account, flexible spending accounts, basic life insurance, disability insurance*, employee assistance program, business travel insurance, tuition assistance, supplemental parental bonding leave**, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company funded pension plan* and may enroll in our 401k savings plan. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year.
  • Research Associates excluded.
**Once eligibility requirements are met.

Click Here For Rockstar Rewards
Responsibilities:
  • Collaborate with content stewards, subject matter experts, and other staff to create, develop, manage, and deliver content about the Lab and its mission.
  • Ensure that appropriate requirements, procedures, controls, and other requirements-based content information is updated and available to Laboratory staff and delivered in accordance with plain language standards.
  • Maintain and follow procedures, standards, and desk guides describing content requirements, style, tone, organization, and management.
  • Provide excellent customer service while helping staff find, update, or create content.
  • Administer the configuration of content in various review, production, and archive environments using internal operating procedures.
  • Maintain domain knowledge of content in various systems.
  • Provide guidance, support, and training to staff about content management best practices.
Qualifications:
Minimum Qualifications:
  • BS/BA or higher
Preferred Qualifications:
  • Bachelor’s degree that supports the specialization practiced (e.g., English, Technical Writing, Library Science, Information Management, Information Architecture, Knowledge Management, Communications, IT) and one 1 year of related experience.
  • Proven aptitude for providing excellent customer service and experience troubleshooting and resolving customer issues.
  • Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
  • Basic technical knowledge of HTML and web publishing.
  • Basic understanding of policies, procedures, and technical work documents.
  • Experience using Microsoft Office Suite, SharePoint, Visio, Adobe Acrobat Professional (create and edit PDFs), and image file editor programs such as Photoshop.
  • Experience logging and tracking work (e.g., using service or "ticketing" software such as Jira, Confluence, ServiceNow).
  • Hands-on experience creating and managing information in a content management system (e.g., SharePoint, Drupal, WordPress, custom developed tools).
  • Great attention to detail and problem-solving skills.
  • Excellent communication skills (written and spoken).
Hazardous Working Conditions/Environment:
Not applicable.
Additional Information:
Not applicable.
Testing Designated Position (TDP):
This is not a Testing Designated Position (TDP).
About PNNL:
Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!

At PNNL, you will find an exciting research environment and excellent benefits including health insurance, flexible work schedules and telework options. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3-hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.
Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment Opportunity:
Our laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment.

Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.

We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at careers@pnnl.gov.
Drug Free Workplace:
PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs.

If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn.

At Pacific Northwest National Laboratory, our mission is to transform the world through courageous discovery and innovation. Our vision: PNNL science and technology inspires and enables the world to live prosperously, safely, and securely. Our val...

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DATE POSTED
July 21, 2023

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