Digital Customer Experience (DCX) Product Owner

MISSION

The primary responsibility of this role is to transform the digital customer experience for Power Products NAM across the entire lifecycle of product delivery from design & quote to install & maintain.

This role will contribute to creating a simplified customer journey for Schneider Electric’s electrical distribution products and systems. The key focus will be on updating and creating digital tools and processes that influence customer’s buying decision. The successful candidate will have the opportunity to create a new baseline for the customer journey.

JOB RESPONSIBILITIES:

• Analyze existing customer/partner journeys and the existing landscape of lifecycle tools e.g., selection and quoting tools
• Create customer journey maps to highlight gaps/inconsistencies and create plans to implement improvements
• Study competitive landscape to generate ideas for lifecycle digitization
• Develop plan to improve and digitize the lifecycle to deploy a more seamless customer experience
• Work with stakeholders and executive leadership to develop business cases
• Direct execution teams to take concepts to full release
• Educate and evangelize about potential for digital lifecycle tools
• Translate stakeholder requirements into a product roadmap
• Assist in the development and maintenance of prioritized solutions and maintain roadmap with well - defined requirements and business reasoning
• Assess value, develop cases, and prioritize stories ensuring that selected work is maximizing value and aligned with the digital strategy
• Responsible to define the go to market and ensure it is verified and tested with customers

QUALIFICATIONS

• Bachelors’ degree in engineering or computer science required
• 5+ years of experience in product management or technical team leadership required
• Knowledge of SE Power Products portfolio preferred
• Knowledge of SE NAM lifecycle tools and processes including plant experience preferred
• Disruptor mindset – ability to generate ideas, challenge status quo, intellectual curiosity required
• Excellent written, verbal and presentation skills required