Digital Customer Experience Strategist- eProcurement

If you are interested in becoming a digital customer experience professional and looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our Boulder, CO location, you will support the digitalization of commerce for our customers as we build an industry-leading digital experience that is as trusted as our products and people. Collaboration, handling ambiguity and complexity, and effective communication are key proficiencies of the job. This role will be supporting the vision and design of our digital commerce experience for our Measurement Solutions product portfolio and will have a heavy focus on eProcurement. We are looking for an ambitious individual to support our digital commerce experience and strategy of the future.

• Develop and execute strategies for growing utilization of eProcurement platforms
• Create process documentation, training material, and sales collateral to help commercialize our eProcurement offerings
• Execute new eProcurement punchout projects in collaboration with global digital teams and sales
• Provide support to customers and sales using eProcurement platforms
• Understand customer needs through market research and the voice of customer
• Collaborate with cross-functional teams to ensure alignment with broader business initiatives
• Use concrete data analysis and insights to back up assumptions, make recommendations, and drive actions to optimize the customer experience for core digital transaction user journeys

• Operates effectively even when things are not certain or the way forward is not clear
• Builds partnerships and works collaboratively with others to meet shared objectives
• Looks beyond the obvious and doesn’t stop at the first answers
• Balances the interests of multiple stakeholders
• Evaluates risks and benefits of different options to ultimately suggest a final solution
• Seeks ways to improve processes, from small tweaks to complete re-engineering

• Bachelor’s degree in Business, Marketing, Engineering, or related field
• 2-4 years of post college experience
• Strong analytical and problem-solving skills
• Effective communication and collaboration skills
• Ability to work in a fast-paced environment and manage multiple projects simultaneously
• 10-15% travel for team meetings and collaborative working sessions
• Legal authorization to work in the United States - Sponsorship will not be provided for this position

• Knowledge of eProcurement platforms such as Ariba, Coupa, or Jaggaer
• Experience with EDI transactions and systems
• Experience with eCommerce platforms
• Prior work experience in a heavily matrixed global organization a plus
• Strong technical proficiency preferred

This role has the flexibility of a remote work option up to three days a week. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. In accordance with Colorado EPEWA, the salary range for this role is $70,000-$90,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

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WHY EMERSON

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.

Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson .

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

We help customers in the world’s most essential industries solve the biggest challenges of modern life.

Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.

Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!

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