Customer Success Manager

Skills

• Strong analytical and problem-solving skills
• Excellent communication and negotiation skills
• Organizational and time-management skills
• Ability to work well in a team environment
• Knowledge of IT applications, processes, and equipment

Responsibilities

• Serve as the primary point of contact for client escalations
• Manage service delivery and project plans
• Lead the activation of existing customers' services
• Collaborate cross-functionally to enhance customer support
• Perform risk assessments and provide recommendations
• Develop customer reporting standards and cadence
• Manage the Customer Success Management process for existing clients
• Identify opportunities for business optimization and sales within assigned accounts

Education

• Bachelor's Degree in Information Technology or Business-related field
• 5-8 years of experience in IT or Business-related field
• Certifications related to IT and project management preferred

Benefits