Digital Operations Specialist

About Rokt

Rokt is the global leader in ecommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Live Nation, Groupon, Staples, Lands' End, Fanatics, UrbanStems, GoDaddy, Vistaprint and HelloFresh are among the more than 2,500 leading global businesses and advertisers that are using Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2021 Series E raise of USD$325M, Rokt is expanding rapidly and globally – operating in 19 countries across North America, Europe and the Asia-Pacific region with the largest office in NYC and a major R&D hub in Sydney. With annual revenues of more than US$200M and vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our five core values: Smart with Humility, Own the Outcomes, Force for Good, Conquer New Frontiers, and Enjoy the Ride. These values help us attract, engage, and develop the right talent around the globe and ensure we have the right conditions to do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

Requirements

About the role

The Digital Operations Specialist role is an entry level role suited for someone who enjoys tackling challenges and coming up with creative solutions. You’ll be a great candidate for this role if you love to be a part of an extremely high-performing team that sits at the heart of the business.

Reporting to the Senior Manager of Operations, the Digital Operations Specialist role is part of the team that manages and executes on all technical implementations, client onboarding, QA, and troubleshooting. This particular role has a strong focus on both the backend and on the frontend look and feel of our client integrations as well as managing campaign configuration, troubleshooting, and reporting. You are a key piece of the puzzle that helps convert our customer objectives into results at Rokt.

Outcomes & responsibilities

• Campaign and front end technical set up, review, troubleshooting, and optimization
• Campaign approvals to maintain compliance in the marketplace
• Creation of demo sites showcasing the Rokt technology on partner pages
• Work closely with sales and account management teams to ensure client implementations are built for success
• Setting up API and FTP data delivery tasks
• Support translation requests
• Perform technical audits of client pages
• Setup and manage experiments to determine the optimal client setup
• General onboarding and offboarding of Rokt employees
• First line of product support for both internal and external users
• Designing workflows and process improvements to drive efficiencies

Capabilities & requirements

• BA/BS degree or some relevant prior experience be it by way of permanent, casual, or internship role (digital/technology experience preferred)
• Technical experience- front end developer skills and familiarity with API integrations
• Effective communicator - able to simplify and effectively explain complex solutions
• Creative problem solver - approaches all projects and tasks with a creative mindset in order to determine the appropriate solution
• Project management - highly organized and able to prioritize tasks effectively
• Reacts well when placed under stressful conditions or pressure
• Required to work codepartmentally with several teams in order to accomplish goals.
• Positive attitude and able to enjoy the work they do
• Preferred experience with Microsoft Office, Tableau, Hubspot
• Experience with digital marketing platforms (e.g. adwords, Doubleclick) and analytics tools (e.g. Tableau) are a plus
• Experience with HTML/CSS, JSON, XML is a plus

Benefits

• Force for Good. We actively invest in the growth of our people and the strengthening of our communities. Our NYC office is 100% vaccinated to keep our employees and community safe and healthy. We require all Rokt’stars as well as anyone else who will be onsite at the Rokt NYC office – clients, contractors, vendors, and suppliers – to show proof of vaccination and their booster shot.
• Work with the greatest talent in town. Our recruiting process is tough. We hold a high bar because we have a high-performing, high-velocity culture - we only want the brightest and the best.
• Join a community. We believe the best things happen when we come together to solve complex problems and make meaningful connections with each other through interest groups, sports clubs, and social events.
• Accelerate your career. Develop through our global training events, ‘Level Up’ investment, online training courses, and our fantastic people leaders. Take your career to Rokt’speed - Grow your career in our rapidly growing company.
• Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We also offer a paid Rokt’star Sabbatical for employees who have been with us for 3 years or more.
• Stay happy and healthy. Enjoy catered lunch 3 times a week and healthy snacks in the office. Plus join the gym on us! In the US, access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your whole family. And our NYC office is dog-friendly!
• Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone enjoys the upside.
• See the world! Along with our global all-staff events in amazing locations (Phuket, Thailand in January 2020, Hawaii in May 2022), we also offer generous relocation packages for those interested in moving to another Rokt office. We have cool offices in great cities - New York, Sydney, London, Singapore, Tokyo.
• Get the best of both worlds with a hybrid workplace. We currently work 3 days a week in office, allowing you to enjoy the best of both worlds (please note: this is subject to change based on the needs of the business and some support roles still require a full-time presence). One week per quarter, you also have the flexibility to work from anywhere.
• We believe in equality. Rokt is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. We would love you to apply for one of our open roles - irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.




Salary Range: $85,000/ year + equity + (great) benefits!
#LI-Hybrid